Donovan Charles
Medford
Summary
Accomplished Security Officer with a proven track record at Northeast Security Inc, enhancing safety through vigilant patrols and CCTV surveillance. Excelled in incident reporting and fostering positive relations, achieving significant improvements in security protocols. Demonstrates strong leadership and report writing skills, ensuring a secure and welcoming environment for all.
Overview
7
7
years of professional experience
Work History
Security Officer
Northeast Security Inc
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Camp Counselor
Medford School District
06.2018 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
New England Security Patrol
Josil
08.2021 - 09.2022
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
- Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
Retail Sales Worker
BJ's Wholesale
01.2020 - 11.2020
- Achieved sales targets through effective communication and persuasive selling techniques.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
Education
No Degree - Criminal Justice
Bunker Hill Community College
Charlestown, MA05.2026
High School Diploma -
Medford High School
Medford, MA06.2020
Skills
- Customer service and leadership abilities
- Experienced with managing staff, being on call and last second fill ins
- Familiarity with Police tactics
- Experience with driving in a work setting
- Valid MA Driver's license
- Concierge Expericence
- MS office, Word, Excel, Powerpoint
- Google, Zoom, Teams platform familiarity
- Security day and night shifts, up to 13 hours
- Writing reports and filling paperwork
- Mobile patrol in company vehicle
- Experience providing security to numerous establishments
- organizing workers and deliveries to keep bussniess running smoothly
- Quick learner with handling as they come with manager present
- CCTV surveillance
- CCTV monitoring
- Access control
- Emergency response
- Incident reporting
- Detail-oriented
Languages
English and Haitian Creole
Native or Bilingual
Interests
- Watching Movies and TV Shows
- Making music
- Online Games
- Content creation (Skits etc)
- Disc Jockey ( DJ)
- Master of ceremonies (MC)
Timeline
Security Officer
Northeast Security Inc
12.2023 - Current
New England Security Patrol
Josil
08.2021 - 09.2022
Retail Sales Worker
BJ's Wholesale
01.2020 - 11.2020
Camp Counselor
Medford School District
06.2018 - Current
No Degree - Criminal Justice
Bunker Hill Community College
High School Diploma -
Medford High School
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