Doreen V Thayer
Marstons Mills
Summary
Administrative professional with expertise in scheduling and client relations. Demonstrated success in managing inquiries and ensuring data accuracy, leading to improved operational efficiency and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Aqua Irrigation Inc
Teaticket
04.2024 - Current
- Coordinated scheduling and appointments for team members and clients to optimize time management.
- Maintained organized filing systems for quick information retrieval.
- Handled incoming calls and inquiries with professionalism and efficiency.
- Facilitated interdepartmental communication to enhance project alignment and collaboration.
- Responded to customer inquiries regarding product offerings to improve customer satisfaction.
Customer Solutions/Customer Relations Representative
SWD Urethane, AZ
Mesa
02.2010 - 11.2022
- Responded to customer inquiries via phone and email, ensuring timely resolution of concerns.
- Maintained detailed records of customer interactions in CRM system to support service continuity.
- Assisted with onboarding new customers by clearly explaining product features.
- Collaborated with team members to streamline service delivery processes, improving overall customer experience.
- Participated in team meetings to share insights on customer feedback trends.
- Processed orders, obtained shipping quotes, and coordinated logistics for specialized materials.
Radiology Scheduler
Southwest Diagnostic Imaging,
Scottsdale
02.2010 - 01.2015
- Scheduled outpatient radiology tests to optimize patient flow and service delivery.
Informed patients about exam preparations and procedures for clarity.
Obtained and verified patient demographic information to ensure accuracy.
Communicated payment information to patients, enhancing financial transparency.
Maintained strict confidentiality of patient records and sensitive information.
Verified insurance details to facilitate smooth billing processes.
Answered incoming calls related to radiology imaging, providing timely assistance.
Operating Room Scheduler /Statistics:
Paradise Valley Hospital
Paradise Valley
09.2003 - 09.2005
- Maintained accurate operating room statistics and processed patient charges to support financial tracking.
- Scheduled patient surgeries while resolving conflicts with physician availability and equipment needs to optimize scheduling.
- Updated scheduling software to reflect changes in surgery times and cancellations.
- Ensured adherence to hospital policies on patient privacy and confidentiality to protect patient information.
Licensed Sales Producer
John Clarkson Insurance Agency
Fountain Hills
09.2003 - 09.2005
- Managed incoming calls addressing insurance inquiries and providing quotes; maintained call list efficiently; processed customer payments to accounts; oversaw nightly deposits for company; upheld customer confidentiality rigorously.
Central Scheduling
Falmouth Hospital
Falmouth
02.1997 - 06.2002
- Managed scheduling for radiology, cardiology, and special procedures to optimize patient appointments.
Facilitated preregistration for outpatient testing to improve service delivery.
Maintained comprehensive scheduling dictionaries in Meditech system for enhanced data management.
Acquired demographic information and authorizations to ensure compliance with protocols.
Served as liaison between physicians’ offices and hospital departments to enhance communication pathways.
Trained new hires in scheduling protocols and software usage effectively.
Assisted patients during surgical daycare pre-op procedures and performed phlebotomy and EKGs.
Contributed to cardiopulmonary care through stress testing and Holter monitoring tasks. - Coordinated patient appointments across multiple departments and specialties.
- Managed scheduling software to optimize resource allocation and minimize conflicts.
- Communicated effectively with healthcare providers to confirm patient availability.
Education
GED -
Falmouth High School
Falmouth, MASkills
- Scheduling management
- Data management
- CRM maintenance and support
- Data entry precision
- Invoice processing efficiency
- Insurance verification
- Purchase order organization
- Patient advocacy and care
- Client communication
- Customer relations
- Customer service excellence
- Phone call handling
- Attention to detail
- Team collaboration support
- Multi-line telephone operation
- Shipping logistics
- OSHA compliance
- Confidentiality assurance
Timeline
Administrative Assistant
Aqua Irrigation Inc
04.2024 - Current
Customer Solutions/Customer Relations Representative
SWD Urethane, AZ
02.2010 - 11.2022
Radiology Scheduler
Southwest Diagnostic Imaging,
02.2010 - 01.2015
Operating Room Scheduler /Statistics:
Paradise Valley Hospital
09.2003 - 09.2005
Licensed Sales Producer
John Clarkson Insurance Agency
09.2003 - 09.2005
Central Scheduling
Falmouth Hospital
02.1997 - 06.2002
GED -
Falmouth High School