Doug Hofer
Leominster
Summary
Resourceful Project Manager with expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
26
26
years of professional experience
Work History
Project Manager- Scheduling/ Logistics
Veolia Environmental Services
03.2021 - 11.2025
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing quality or workplace safety.
- Managed scheduling requests, assigned appropriate personnel, developed routine routes to maximize efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Northeast Light Industrial Services Manager
Veolia Environmental Services
09.2015 - 03.2021
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Field Supervisor
Veolia Environmental Services
09.2014 - 09.2015
- Performed daily customer pickups in timely manner, completing appropriate shipping documents and paperwork for billing and tracking purposes.
- Developed and maintained positive relationships with clients and other stakeholders.
- Oversaw daily operations at various sites, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
Operations Manager
ENPRO
09.2012 - 09.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Field Service Coordinator
Triumvirate Environmental Inc
01.2000 - 08.2012
- Facilitated communication between office personnel, subcontractors, and customers.
- Reduced time to complete service calls and expertly retained key customers.
- Led service technicians in field activities.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
- Supervised team of installers and mechanics to complete work on time and to company standards.
Education
No Degree - Criminal Justice
Mount Wachusett Community College
Gardner, MAHigh School Diploma -
Notre Dame Prepatory School
Fitchburg, MA06-1989
Skills
- Project tracking
- Feasibility analysis
- Project development
- Work flow planning
- Logistics management
- Price quote preparation
Timeline
Project Manager- Scheduling/ Logistics
Veolia Environmental Services
03.2021 - 11.2025
Northeast Light Industrial Services Manager
Veolia Environmental Services
09.2015 - 03.2021
Field Supervisor
Veolia Environmental Services
09.2014 - 09.2015
Operations Manager
ENPRO
09.2012 - 09.2014
Field Service Coordinator
Triumvirate Environmental Inc
01.2000 - 08.2012
No Degree - Criminal Justice
Mount Wachusett Community College
High School Diploma -
Notre Dame Prepatory School