Douglas Aiolupotea

Summary:
Managed day-to-day operations of a busy liquor retail store, overseeing staff, inventory, and customer service to drive sales, ensure compliance, and maintain high operational standards.

Key Responsibilities & Achievements:

• Supervised, trained, and scheduled sales staff to maintain efficient, customer-focused operations.
• Managed ordering, receiving, and stocking of wine, beer, and spirits products, ensuring accurate inventory levels.
• Built and maintained relationships with multiple liquor distributors and sales representatives, coordinating deliveries, promotions, and product displays.
• Developed and executed merchandising strategies, including point-of-sale setups and seasonal promotions, to maximize product visibility and sales.
• Ensured compliance with all state and local alcohol laws and store policies.
• Handled customer issues and escalations professionally, maintaining positive relationships and repeat business.
• Maintained store cleanliness, organization, and safety standards to provide a welcoming environment.

Summary:
Provided knowledgeable and attentive customer service in a fast-paced liquor retail environment. Promoted wine, beer, and spirits products, assisted with inventory management, and supported sales and merchandising operations to meet store goals.

Key Responsibilities & Achievements:

• Familiarization with a multitude of different types of beer, liquor, and wines.
• Processed high-volume sales transactions efficiently and accurately, maintaining strong customer satisfaction and repeat business.
• Consistently recognized for reliability, teamwork, and professional customer interactions.
• Ability to lift more than 50 pounds.
• Maintained well-organized, visually appealing product displays and point-of-sale areas to maximize visibility and sales.
• Maintained knowledge of state alcohol laws and store compliance requirements.

Summary:
Provided exceptional customer service and sales support in a fast-paced retail environment. Assisted customers with product selection, maintained merchandise displays, and contributed to store sales and operational goals.

Key Responsibilities & Achievements:

• Delivered friendly, attentive service to customers, assisting with purchases, returns, and product inquiries to ensure a positive shopping experience.
• Handled high-volume transactions efficiently and accurately using POS systems.
• Collaborated with team members and management to meet daily sales and customer satisfaction targets.
• Ensured store cleanliness, organization, and safety standards were consistently upheld.
• Demonstrated strong communication and interpersonal skills with diverse customers and coworkers.