Douglas Albert
Chicopee
Summary
Results-driven professional with extensive experience in mail handling and customer service. Proven ability to coordinate team efforts and manage inventory effectively. Committed to ensuring efficient mail distribution and enhancing operational workflows.
Overview
14
14
years of professional experience
Work History
Mail Handler
United States Post Office
Springfield
05.2015 - Current
- Operated mail handling equipment to swiftly process parcels and letters.
- Coordinated team efforts to ensure efficient distribution of high-volume mail.
- Sorted incoming mail for accurate delivery to appropriate departments.
- Reported equipment malfunctions to facilitate timely repairs and minimize downtime.
- Assisted in loading and unloading trucks to ensure timely deliveries.
- Utilized portable electronic scanner to track parcels and monitor progress.
- Prepared bulk shipments using shrink-wrapping machine for secure transport.
- Managed heavy packages with forklifts to enhance loading operations.
Sales Associate
Gameplay USA
Amherst
10.2013 - 05.2015
- Guided customers in selecting video games and consoles, enriching their shopping experience.
- Managed inventory organization and product availability for optimal operations.
- Demonstrated product features to improve customer understanding and satisfaction.
- Processed transactions efficiently at point of sale, ensuring accuracy and speed.
- Resolved customer inquiries and issues promptly, upholding high service standards.
- Welcomed customers and provided attentive service throughout their visit.
- Restocked shelves regularly to ensure adequate inventory levels and display appeal.
- Maintained store cleanliness, ensuring an inviting environment for customers.
Sales Associate
RadioShack
Chicopee
11.2011 - 10.2013
- Showcased product features to improve customer understanding and facilitate sales.
- Processed transactions efficiently at point of sale, ensuring accuracy and speed.
- Addressed customer inquiries and resolved issues promptly, maintaining high service standards.
- Provided detailed information about products, pricing, and services to assist customers.
- Engaged in promotional events to elevate store visibility and drive sales growth.
- Partnered with team members to maintain store cleanliness and enhance visual appeal.
- Restocked shelves and arranged merchandise displays to optimize inventory levels and enhance customer engagement.
- Handled returns, exchanges, and refunds in compliance with company policies.
Education
High School Diploma -
Chicopee Comprehensive
Chicopee, MA06-2009
Skills
- Mail sorting and package tracking
- Mail sorting
- Package handling
- Material handling
- Bulk shipment preparation
- Equipment operation and handling
- Inventory management
- Attention to detail
Timeline
Mail Handler
United States Post Office
05.2015 - Current
Sales Associate
Gameplay USA
10.2013 - 05.2015
Sales Associate
RadioShack
11.2011 - 10.2013
High School Diploma -
Chicopee Comprehensive