Douglas Macy
Granby
Summary
Results-driven Territory Manager recognized for achieving significant sales growth and profitability improvements. Expertise includes territory development, expanding revenue channels, and acquiring new customers. Proficient in program management, strategic planning, and resolving operational challenges.
Overview
26
26
years of professional experience
Work History
Territory Manager
Carrier Enterprise
Springfield
07.2023 - Current
- Analyzed client data and identified opportunities for growth.
- Onboarded new team members to integrate into organization.
- Provided technical support to customers when needed.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Monitored competitor activities in order to stay ahead of the competition.
- Utilized problem-solving skills when dealing with difficult customers
- Quoted residential and commercial HVAC systems for my dealers.
Sales Representative
Berkshire Heating And Air Conditioning
West Springfield
03.2008 - 05.2023
- Consulted with clients to evaluate heating and cooling requirements.
- Provided tailored HVAC system recommendations based on client assessments.
- Educated customers on energy efficiency and comfort solutions.
- Managed follow-up communications to resolve client inquiries effectively.
- Collaborated with installation teams to enhance customer satisfaction.
- Scheduled appointments, conducted home visits, and identified optimal solutions through consultative sales.
- Directed sales operations across four branches, boosting team performance.
Package Car Driver
United Parcel Service, UPS
West Springfield
10.1999 - 08.2008
- Delivered packages efficiently across designated routes.
- Conducted routine vehicle inspections for safety compliance.
- Managed delivery schedules to optimize time and efficiency.
- Loaded and unloaded packages with care to prevent damage.
- Communicated with customers regarding delivery status and issues.
- Utilized handheld devices for tracking and confirming deliveries.
CNC Machinist
Marox
Holyoke
06.2006 - 01.2008
- Operated CNC machines to produce precision parts for various industries.
- Interpreted technical drawings and specifications to execute machining tasks accurately.
- Monitored tooling conditions and adjusted settings for quality control during machining.
- Replace cutting tools according to job requirements; inspect tool condition regularly for wear and damage.
- Changed out aging tools, fixtures and offsets.
Education
Associate of Arts - Business Management
Holyoke Community College
Holyoke, MA05-2002
Skills
- Customer relationship management
- Sales forecasting
- Data analysis
- Technical support
- HVAC design
- Market research
- Employee training
- Team building
- Problem solving
Timeline
Territory Manager
Carrier Enterprise
07.2023 - Current
Sales Representative
Berkshire Heating And Air Conditioning
03.2008 - 05.2023
CNC Machinist
Marox
06.2006 - 01.2008
Package Car Driver
United Parcel Service, UPS
10.1999 - 08.2008
Associate of Arts - Business Management
Holyoke Community College
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