Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas Macy

Granby

Summary

Results-driven Territory Manager recognized for achieving significant sales growth and profitability improvements. Expertise includes territory development, expanding revenue channels, and acquiring new customers. Proficient in program management, strategic planning, and resolving operational challenges.

Overview

26
26
years of professional experience

Work History

Territory Manager

Carrier Enterprise
Springfield
07.2023 - Current
  • Analyzed client data and identified opportunities for growth.
  • Onboarded new team members to integrate into organization.
  • Provided technical support to customers when needed.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Utilized problem-solving skills when dealing with difficult customers
  • Quoted residential and commercial HVAC systems for my dealers.

Sales Representative

Berkshire Heating And Air Conditioning
West Springfield
03.2008 - 05.2023
  • Consulted with clients to evaluate heating and cooling requirements.
  • Provided tailored HVAC system recommendations based on client assessments.
  • Educated customers on energy efficiency and comfort solutions.
  • Managed follow-up communications to resolve client inquiries effectively.
  • Collaborated with installation teams to enhance customer satisfaction.
  • Scheduled appointments, conducted home visits, and identified optimal solutions through consultative sales.
  • Directed sales operations across four branches, boosting team performance.

Package Car Driver

United Parcel Service, UPS
West Springfield
10.1999 - 08.2008
  • Delivered packages efficiently across designated routes.
  • Conducted routine vehicle inspections for safety compliance.
  • Managed delivery schedules to optimize time and efficiency.
  • Loaded and unloaded packages with care to prevent damage.
  • Communicated with customers regarding delivery status and issues.
  • Utilized handheld devices for tracking and confirming deliveries.

CNC Machinist

Marox
Holyoke
06.2006 - 01.2008
  • Operated CNC machines to produce precision parts for various industries.
  • Interpreted technical drawings and specifications to execute machining tasks accurately.
  • Monitored tooling conditions and adjusted settings for quality control during machining.
  • Replace cutting tools according to job requirements; inspect tool condition regularly for wear and damage.
  • Changed out aging tools, fixtures and offsets.

Education

Associate of Arts - Business Management

Holyoke Community College
Holyoke, MA
05-2002

Skills

  • Customer relationship management
  • Sales forecasting
  • Data analysis
  • Technical support
  • HVAC design
  • Market research
  • Employee training
  • Team building
  • Problem solving

Timeline

Territory Manager

Carrier Enterprise
07.2023 - Current

Sales Representative

Berkshire Heating And Air Conditioning
03.2008 - 05.2023

CNC Machinist

Marox
06.2006 - 01.2008

Package Car Driver

United Parcel Service, UPS
10.1999 - 08.2008

Associate of Arts - Business Management

Holyoke Community College

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Douglas Macy