Dounia Haissoun
Call Center
Agadir,07
Summary
Knowledgeable and dedicated customer service professional with experience in a call center industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Internship Student
Plastic Factory
08.2018 - 08.2018
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Expanded industry knowledge by conducting research and attending relevant workshops or training sessions.
Internship in Bank
BMCE Bank
09.2018 - 09.2018
- Educated staff on organizational mission and goals to help employees achieve success.
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Call Center Agent
ENI Energy Supplier
07.2019 - 05.2021
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Identified areas for process improvement within the contact center operations to enhance overall efficiency and customer satisfaction.
- Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
- Navigated multiple software systems simultaneously while maintaining focus on the caller''s needs and issue resolution.
Education
Bachelor of Science - Economics And Management
05.2001 -
High School Diploma -
05.2001 -
Skills
Call Control
undefinedTimeline
Customer Service Call Center Agent - ENI Energy Supplier
07.2019 - 05.2021
Internship in Bank - BMCE Bank
09.2018 - 09.2018
Internship Student - Plastic Factory
08.2018 - 08.2018
Faculty of Legal, Economic And Social Sciences - Bachelor of Science, Economics And Management
05.2001 -
Al MASSIRA AL KHADRA - High School Diploma,
05.2001 -
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