Dounya Blal
Meknes
Profil professionnel
Sales Operations Specialist with a data-driven approach and experience optimizing sales processes to improve efficiency. Skilled in CRM systems, reporting, and software applications. Offers strong technical abilities, excellent time management, and the ability to handle challenging tasks. Proactive problem solver who collaborates effectively with teams to support sales success and drive results.
Vue d'ensemble
6
6
years of professional experience
6
6
years of post-secondary education
Expérience
Sales operations associate
Arrow
Casablanca
2023.04 - Current
- Supporting an account portfolio of valued customers to locate and secure the right products or services for their specific needs.
- Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders.
- Providing after-sales service by ensuring the products' arrival at the customer location in a timely fashion.
Customer Services
Sitel
Casablanca
2022.08 - 2023.04
- Answering calls from customers and handling their issues
- Listening and diagnose their needs and make sure the clients are satisfied with the solutions
- Applying the flexible processes and mastering the use of tools
Commercial agent
Moulouya voyage
Meknes
2020.07 - 2020.12
- Checking packages from clients
- Satisfying clients needs
- Sending the packages safely to other countries
Formation
Deug - Economics and Management
Moulay Ismail University
Meknes 2018.09 - 2020.07
Basic License -
Moulay Ismail University
Meknes 2018.09 - 2021.06
Zertifikat B2 - German Language
Geothe Haus
Meknes 2021.09 - 2022.12
Compétences
- Problem-solving abilities
- Computer proficiency
- Communication Skills
- Computer skills
- Microsoft Office (Word, Excel, PowerPoint)
- Technical aptitude
- Performance metrics tracking
- Sales process optimization
- Order management
- Ensuring accuracy in quotes, orders, pricing, contracts, and invoices
- Teamwork and collaboration
- Honest and dependable
- Multitasking Abilities
- Customer assistance
- Excellent communication
Language
Arabic
NATIVE LANGUAGE
English
Intermediate
B1
German
Upper-intermediate
B2
Personnalisé
Âge: 27
Chronologie
Sales operations associate
Arrow
2023.04 - Current
Customer Services
Sitel
2022.08 - 2023.04
Zertifikat B2 - German Language
Geothe Haus
2021.09 - 2022.12
Commercial agent
Moulouya voyage
2020.07 - 2020.12
Deug - Economics and Management
Moulay Ismail University
2018.09 - 2020.07
Basic License -
Moulay Ismail University
2018.09 - 2021.06