DRE'MARQUES KENDALL
Hopkinton
Summary
Dynamic General Manager with a proven track record at Carvana, excelling in team leadership and performance metrics. Expert in pipeline strategy and process optimization, I drive measurable outcomes while fostering a culture of accountability. Passionate about mentoring leaders and enhancing operational efficiency in high-growth environments.
Overview
8
8
years of professional experience
Work History
General Manager
Carvana
Framingham
09.2024 - Current
- Own operational pipeline strategy, performance metrics, and forecasting to drive business outcomes aligned with revenue goals.
- Partnered cross-functionally with senior leadership to refine customer engagement strategy, optimize operational cadences, and enhance processes for improved customer interactions.
- Establish KPIs, conversion metrics, and activity benchmarks to improve efficiency, quality, and accountability across teams.
- Led, coached, and developed multi-functional teams using structured performance management, personalized development plans, and continuous feedback loops to enhance team capabilities.
Manager of Operations
Southwest Airlines
Austin
04.2022 - 10.2023
- Led and coached 50+ leaders across customer service and operational teams in a highly regulated, high-volume environment.
- Developed structured coaching frameworks and conducted performance reviews to enhance adoption of standardized operating procedures.
- Collaborated with senior leaders to analyze performance data, identify trends, and implement improvement plans aligned with measurable outcomes.
- Mentored emerging leaders while facilitating onboarding, training, and enablement programs to support skill development.
Earlier Leadership Roles
Southwest Airlines
01.2018 - 01.2022
- Recruited, onboarded, and developed leaders, fostering accountability and continuous improvement within teams.
- Exceeded operational KPIs by applying data-driven leadership, forecasting, and strategic workforce planning.
- Collaborated with internal and external stakeholders to ensure execution aligned with enterprise objectives.
Education
Bachelor of Arts & Sciences -
Clayton State University
Associate of Applied Sciences -
Middle Georgia College
Skills
- Team Leadership & Coaching
- Pipeline & Forecasting Strategy
- Performance Metrics & Analytics
- Goal setting
- Leadership
- Training and coaching
- Safety assurance
- Communication skills
- Profit and loss
- Staffing
- HubSpot
- Outreach
- Expense control
- Enablement & RevOps Partnership
- Process Optimization
- High-Growth Environments
Core Skills And Tools
- Team Leadership & Coaching
- Pipeline & Forecasting Strategy
- Performance Metrics & Analytics
- GTM Collaboration
- Salesforce, HubSpot, Outreach, Clari (working knowledge)
- Enablement & RevOps Partnership
- Process Optimization
- High-Growth Environments
Timeline
General Manager
Carvana
09.2024 - Current
Manager of Operations
Southwest Airlines
04.2022 - 10.2023
Earlier Leadership Roles
Southwest Airlines
01.2018 - 01.2022
Bachelor of Arts & Sciences -
Clayton State University
Associate of Applied Sciences -
Middle Georgia College