Dulce Cruz
Salem
Summary
Aspiring psychologist with extensive customer service experience and a results-oriented approach. Known for dependability and professionalism in fast-paced situations. Located in Salem and authorized for employment in the US across all sectors.
Overview
6
6
years of professional experience
Work History
Server
Corinthian Yacht Club
03.2026 - Current
- Applied in-depth knowledge of bar and wine selections to enrich customer satisfaction during dining.
- Followed company standards and protocols to provide high-quality service during guest interactions.
- Adjusted service approach for weddings, corporate functions, and social gatherings.
- Established strong connections with club members to promote collaboration and community.
Server
Tipsy Cowboy Country Dive
08.2025 - 03.2026
- Demonstrated multitasking proficiency during peak periods while upholding high standards of professionalism and efficiency.
- Persistently secured positive feedback ratings from patrons while fostering amicable interactions with customers.
- Monitored promotions, specials, and menu changes.
- Executed cash transactions via POS system.
Key Holder/Sales Leader
The Paper Store
01.2024 - 09.2025
- Directed store activities in absence of store manager.
- Facilitated achievement of monthly sales objectives by optimizing team communication and task management
- Administered cash register functions involving processing of cash transactions, returns, exchanges, and refunds.
- Administered accurate register counts and deposits
Hostess
Sea Level
09.2022 - 01.2024
- Greeted guests and assisted customers with questions and/or concerns.
- Managed phone calls while maintaining phone etiquette standards.
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours.
- Developed and implemented a seating rotation system to optimize table turnover and minimize wait times.
Cashier/Customer Service
Chipotle Mexican Grill
08.2020 - 08.2025
- Accomplished Chipotle crew member with 4+ years of expertise, excelling in food preparation, cash handling, and customer service.
- Excels in dynamic settings, enhancing team achievements through strong communication and effective multitasking abilities.
Education
Bachelor of Science - Psychology
Salem State University
Salem, MAHigh School Diploma -
Framingham High School
Framingham, MA05.2022
Skills
- Sales proficiency Financial management Customer service
- Interpersonal skills
- Quick learning Success-driven motivation
Languages
English - Expert
Spanish - Expert
Education
true
Awards
The Seal of Biliteracy
The Seal of Biliteracy is an award given by a school, district, or state in recognition of students who have studied and attained proficiency in two or more languages by high school graduation.
Timeline
Server
Corinthian Yacht Club
03.2026 - Current
Server
Tipsy Cowboy Country Dive
08.2025 - 03.2026
Key Holder/Sales Leader
The Paper Store
01.2024 - 09.2025
Hostess
Sea Level
09.2022 - 01.2024
Cashier/Customer Service
Chipotle Mexican Grill
08.2020 - 08.2025
Bachelor of Science - Psychology
Salem State University
High School Diploma -
Framingham High School