Summary
Overview
Work History
Education
Skills
Languages
Education
Awards
Timeline
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Dulce Cruz

Salem

Summary

Aspiring psychologist with extensive customer service experience and a results-oriented approach. Known for dependability and professionalism in fast-paced situations. Located in Salem and authorized for employment in the US across all sectors.

Overview

6
6
years of professional experience

Work History

Server

Corinthian Yacht Club
03.2026 - Current
  • Applied in-depth knowledge of bar and wine selections to enrich customer satisfaction during dining.
  • Followed company standards and protocols to provide high-quality service during guest interactions.
  • Adjusted service approach for weddings, corporate functions, and social gatherings.
  • Established strong connections with club members to promote collaboration and community.

Server

Tipsy Cowboy Country Dive
08.2025 - 03.2026
  • Demonstrated multitasking proficiency during peak periods while upholding high standards of professionalism and efficiency.
  • Persistently secured positive feedback ratings from patrons while fostering amicable interactions with customers.
  • Monitored promotions, specials, and menu changes.
  • Executed cash transactions via POS system.

Key Holder/Sales Leader

The Paper Store
01.2024 - 09.2025
  • Directed store activities in absence of store manager.
  • Facilitated achievement of monthly sales objectives by optimizing team communication and task management
  • Administered cash register functions involving processing of cash transactions, returns, exchanges, and refunds.
  • Administered accurate register counts and deposits

Hostess

Sea Level
09.2022 - 01.2024
  • Greeted guests and assisted customers with questions and/or concerns.
  • Managed phone calls while maintaining phone etiquette standards.
  • Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours.
  • Developed and implemented a seating rotation system to optimize table turnover and minimize wait times.

Cashier/Customer Service

Chipotle Mexican Grill
08.2020 - 08.2025
  • Accomplished Chipotle crew member with 4+ years of expertise, excelling in food preparation, cash handling, and customer service.
  • Excels in dynamic settings, enhancing team achievements through strong communication and effective multitasking abilities.

Education

Bachelor of Science - Psychology

Salem State University
Salem, MA

High School Diploma -

Framingham High School
Framingham, MA
05.2022

Skills

  • Sales proficiency Financial management Customer service
  • Interpersonal skills
  • Quick learning Success-driven motivation

Languages

English - Expert
Spanish - Expert

Education

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Awards

The Seal of Biliteracy

The Seal of Biliteracy is an award given by a school, district, or state in recognition of students who have studied and attained proficiency in two or more languages by high school graduation.

Timeline

Server

Corinthian Yacht Club
03.2026 - Current

Server

Tipsy Cowboy Country Dive
08.2025 - 03.2026

Key Holder/Sales Leader

The Paper Store
01.2024 - 09.2025

Hostess

Sea Level
09.2022 - 01.2024

Cashier/Customer Service

Chipotle Mexican Grill
08.2020 - 08.2025

Bachelor of Science - Psychology

Salem State University

High School Diploma -

Framingham High School
Dulce Cruz