Summary
Overview
Work History
Education
Skills
Timeline
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Duytan Nguyen

Boston

Summary

With over 15 years of experience, I have successfully managed a team of 30+ employees, resulting in a 20% increase in customer satisfaction and a 15% decrease in employee turnover. In just 3 weeks, I helped deploy technology to over 100 students at Bentley University. In addition, I have driven community outreach efforts, generating over $50,000 in funding for social and service programs.

Overview

20
20
years of professional experience

Work History

Transporter

Ark Behavior Health
02.2024 - 07.2025
  • Safely transported patients to and from medical appointments, ensuring their comfort and well-being throughout the journey
  • Maintained accurate records of mileage, destinations, pick-up times, drop-off times, and other relevant information for documentation purposes
  • Ensured compliance with HIPAA regulations regarding patient confidentiality during transportation services
  • Utilized GPS navigation systems effectively to determine optimal routes based on real-time traffic conditions

Community Outreach Coordinator

City of Boston
07.2016 - 02.2023
  • Advocated for social and community service programs to increase awareness and funding.
  • Participated in community events to promote services and engage public.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Collaborate with local community organizations to promote and facilitate community outreach programs that align with the City of Boston’s mission and values.
  • Collaborate with local businesses and organizations to develop partnership programs and initiatives that support community outreach goals.

Computer Specialist

Bentley University
08.2022 - 09.2022
  • Helped with a 3-week contract to image and deploy Windows and Mac machines to new students at start of the semester.
  • Provide technical support to faculty and staff by troubleshooting and resolving computer hardware and software issues.
  • Provide technical support and troubleshooting for faculty, staff, and students on computer hardware, software, and networking issues.

Desktop Support Technician

Fidelity Investments
01.2022 - 07.2022
  • Provided desktop support to 3 sections of building including Fidelity Capital Market trading floor
  • Implement and maintain security measures to protect computer systems and data
  • Managed and maintained hardware and software inventory for the entire organization, ensuring all assets are accounted for and up to date

Manager

P.F Changs
04.2008 - 07.2016
  • Managed customer service operations in a fast-paced restaurant environment
  • Created and maintained employee schedules
  • Successfully hired and trained new employees
  • Develop and implement training programs to ensure staff are knowledgeable and competent in delivering exceptional customer service.
  • Ensuring compliance with food safety and sanitation regulations

Mobile phone technician

Sprint
03.2005 - 03.2008
  • Identify and troubleshoot hardware and software issues on mobile phones, tablets, and other mobile devices.
  • Manage and maintain an inventory of mobile phone parts and accessories to ensure availability for repairs

Education

High school - undefined

East Boston high school
Boston
06.2008

Skills

  • Partnership Development
  • Customer Satisfaction
  • Leadership
  • Fundraising
  • Technology Deployment

Timeline

Transporter

Ark Behavior Health
02.2024 - 07.2025

Computer Specialist

Bentley University
08.2022 - 09.2022

Desktop Support Technician

Fidelity Investments
01.2022 - 07.2022

Community Outreach Coordinator

City of Boston
07.2016 - 02.2023

Manager

P.F Changs
04.2008 - 07.2016

Mobile phone technician

Sprint
03.2005 - 03.2008

High school - undefined

East Boston high school

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Duytan Nguyen