Dylan Marcus
Boston
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
Work History
Caretaker
Marie Perea
01.2021 - 11.2024
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
Team Member
Joann's craft and fabrics
06.2019 - 09.2019
- Performed general cleaning duties such as vacuuming, dusting, washing windows and mopping floors
- Prepared reports on activity, personnel and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses
- Resolved minor maintenance issues promptly to minimize disruptions
- Performed and assisted with cleaning duties as necessary
- Replenished supplies such as toilet paper, paper towels, soap and light bulbs
- Responded quickly to meet customer needs and resolve problems
- Communicated effectively with customers, supervisors, and team members
- Maintained high standards of customer service during high-volume, fast-paced operations
- Analyzed customer feedback surveys to determine areas where improvements could be made
- Stocked shelves according to planograms and faced merchandise for visibility
- Arrived on time for shifts and adhered to company dress code guidelines
- Operated POS systems and input information into company computer programs
Cashier
Target
02.2017 - 06.2018
- Provided efficient and courteous service to customers
- Delivered customer service by greeting customers and answering any store inquiries
- Assisted customers with locating items throughout the store when needed
- Developed and maintained a positive working relationship with customers
- Utilized point of sale system to process payments and transactions
- Built and maintained positive working relationships with co-workers
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided customers with product information and responded to inquiries courteously and promptly
- Processed payments, returns, and exchanges
- Helped restock shelves when necessary to maintain an organized display area
Cashier
Party city
06.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Red Robin
04.2015 - 06.2015
- Managed reservations for large groups or special events within the establishment
- Spoke with patrons to verify satisfaction with food and service and respond to complaints
- Completed opening and closing procedures according to set standards
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
- Helped bus tables and ran food to patrons during high-volume periods
- Conversed with members and guests in outgoing and friendly manner
Salad Maker
Mad Greens
02.2015 - 05.2015
- Displayed aptitude for multitasking by taking orders from multiple customers simultaneously while still providing prompt service
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Handled customer complaints and inquiries in a courteous and efficient manner
Sandwich Maker
Togo's
01.2014 - 06.2014
- Maintained a clean and sanitary work environment while adhering to all safety regulations
- Prepared a variety of hot and cold sandwiches according to company standards
- Communicated with customers regarding orders, comments, and complaints
- Upsold additional items to customers to increase revenue
Sandwich Maker
Togo's
04.2014 - 05.2014
- Ensured that all ingredients were fresh before use by inspecting expiration dates on packages
- Discarded expired and spoiled ingredients to prevent cross-contamination
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
Education
High School Diploma -
Albany High School
Albany, CA06.2013
Skills
- Respectful and Compassionate
- Daily living assistance
- Dependable and Responsible
- First aid and safety
Timeline
Caretaker
Marie Perea
01.2021 - 11.2024
Team Member
Joann's craft and fabrics
06.2019 - 09.2019
Cashier
Party city
06.2017 - 10.2017
Cashier
Target
02.2017 - 06.2018
Host
Red Robin
04.2015 - 06.2015
Salad Maker
Mad Greens
02.2015 - 05.2015
Sandwich Maker
Togo's
04.2014 - 05.2014
Sandwich Maker
Togo's
01.2014 - 06.2014
High School Diploma -
Albany High School
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