Dylan Souza
New Bedford
Summary
Dedicated dispatcher with a proven track record in coordinating schedules and optimizing routes. Known for effective communication, attention to detail, and enhancing guest satisfaction through proactive problem-solving and teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Tremblay's Bus Co
New Bedford, MA
05.2024 - Current
- Coordinated daily bus schedules to optimize route efficiency and minimize delays.
- Communicated real-time updates to drivers regarding traffic conditions and schedule adjustments.
- Managed passenger inquiries and resolved issues to enhance customer satisfaction.
- Utilized dispatching software to track vehicle locations and monitor performance metrics.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
Housekeeper
Southcoast Hospital Group
New Bedford, MA
06.2021 - 04.2025
- Collaborated with maintenance personnel to address facility issues promptly, improving overall guest satisfaction.
- Developed a systematic approach to deep cleaning projects, enhancing operational efficiency during peak seasons.
- Ensured compliance with health and safety regulations in all housekeeping activities to maintain a safe environment.
- Coordinated with front desk staff regarding special guest requests or needs to provide exceptional service experiences.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Medical Transporter
Pilgrim Transport
Wellfleet, MA
05.2023 - 05.2024
- Operated transport vehicles to ensure timely and safe patient transfers.
- Maintained accurate logs of patient transports and vehicle conditions.
- Provided reliable support to both clinical staff members and patients throughout daily operations within the healthcare facility.
- Reduced patient anxiety by engaging in friendly conversation and providing a calming presence during transportation.
- Enhanced patient comfort by providing safe and efficient transportation within healthcare facilities.
Housekeeper
Whalers Cove
New Bedford, MA
08.2022 - 05.2023
- Conducted thorough cleaning of guest rooms and common areas, ensuring high standards of cleanliness and hygiene.
- Managed laundry operations, including sorting, washing, folding, and distributing linens efficiently.
- Implemented inventory control systems for cleaning supplies, reducing waste and optimizing stock levels.
- Trained new staff on cleaning protocols and safety procedures to enhance team performance and consistency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Babysitter
WOW
New Bedford, MA
05.2022 - 11.2022
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Developed personalized care plans to meet individual needs of children.
- Communicated effectively with parents regarding child progress and any concerns.
- Organized educational and recreational activities to promote developmental growth.
- Implemented routines that enhanced children's social skills and discipline.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
Asset Protection Associate
Walmart
Fairhaven, MA
03.2020 - 06.2021
- Monitored security systems to identify potential theft or loss incidents.
- Conducted regular safety audits to ensure compliance with company policies.
- Collaborated with store management to develop effective asset protection strategies.
- Trained new associates on loss prevention protocols and safety practices.
- Analyzed incident reports to identify trends and propose preventative measures.
- Implemented surveillance techniques that enhanced detection of suspicious activities.
- Led investigations into theft incidents, coordinating with local law enforcement as necessary.
Kitchen Staff Member
Chuck E Cheese
North Dartmouth, MA
12.2017 - 03.2020
- Operated kitchen equipment efficiently to prepare food items for guests.
- Ensured compliance with health and safety standards during food preparation processes.
- Collaborated with team members to maintain cleanliness and organization in the kitchen area.
- Trained new staff on kitchen procedures, safety protocols, and equipment usage.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
High School Diploma -
New Bedford VOC
New Bedford, MA06.2020
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatch software
- Stress tolerance
- Prioritizing calls
- Problem-solving
- Updating logs
- Route planning
- Incident reporting
- Database updates
- Team collaboration
- Map reading
- Emergency protocols
- Call handling
- Critical thinker
- Radio communication
- Adjusting routes
- Teamwork and collaboration
Certification
cpr certification
Timeline
Dispatcher
Tremblay's Bus Co
05.2024 - Current
Medical Transporter
Pilgrim Transport
05.2023 - 05.2024
Housekeeper
Whalers Cove
08.2022 - 05.2023
Babysitter
WOW
05.2022 - 11.2022
Housekeeper
Southcoast Hospital Group
06.2021 - 04.2025
Asset Protection Associate
Walmart
03.2020 - 06.2021
Kitchen Staff Member
Chuck E Cheese
12.2017 - 03.2020
High School Diploma -
New Bedford VOC