Dylan Ventola
Westwood
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bodega
Boston, MA
04.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Photography Assistant
Silent Statement Photography
Westwood, MA
08.2023 - 04.2024
- Organized studio by putting away equipment and filing paperwork.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops, and lighting.
- Supported photography and video shoots by helping with equipment setup.
- Answered business emails- scheduling photoshoots with clients and answering any of their immediate questions and ensuring they sign releases.
- Provide check-ins with the clients prior to photoshoots
Key Holder, Product Flow
Urban Outfitters, Inc.
Dedham, MA And Boston, MA
05.2022 - 07.2023
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Handled bank runs to acquire change and drop off cash deposits.
- Coordinated, planned and advertised the first two vintage market events put on at the Newbury st. location.
Service Advocate
Target
Westwood, MA
06.2019 - 09.2021
- Monitored trends in customer feedback to identify areas for improvement within the department or company-wide initiatives.
- Given supervisor privileges to make decisions on behalf of management without needing their assistance or approval.
- Maintained and fixed self-checkout machines, resolving most technical issues.
- Delivered friendly service and offered expert support in every interaction.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Supported other areas of the store when coverage was light.
Education
High School Diploma -
Westwood High School
Westwood, MA05-2020
Skills
- Service excellence
- Teamwork and collaboration
- Store maintenance
- Customer service background
- Time management
- Workplace safety
- Complaint handling
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Training and mentoring
- Decision-making skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Bodega
04.2024 - 01.2025
Photography Assistant
Silent Statement Photography
08.2023 - 04.2024
Key Holder, Product Flow
Urban Outfitters, Inc.
05.2022 - 07.2023
Service Advocate
Target
06.2019 - 09.2021
High School Diploma -
Westwood High School