Detail-oriented specialist in customer service and logistics. Known for strong prioritization and multitasking abilities, contributing to effecient operations and strong client relationships. Ready to leverage skills to drive organizational success.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Ace Service Co.
Needham, MA
09.2023 - Current
Oversee and manage daily operations for a team of 6 technicians to optimize workflow
Cultivate strong relationships with high-profile clients such as Chick Fil A, McDonalds and Boston University
Develop and present accurate quotes to meet customer needs
Work with clients to support their needs through email and phone communication
Product Associate
KindRun
Hudson, MA
04.2022 - 08.2023
Managed website content, including online store copy, FAQs and social media posts.
Supported daily warehouse operations, focusing on inventory management, logistics, and product procurement.
Assisted in receiving incoming shipments and organizing stock.
Student Philanthropy Liaison
Suffolk University
Boston, MA
09.2017 - 05.2020
Recognized for achieving the highest average gift amount in 2020
Began in call pool of recently graduated alumni and progressed to engaging with high-value donors contributing over $5000 annually
Connected with the top-tier alumni calling pool to procure gifts for the University in person and via phone conversations
Education
Bachelor of Science - Broadcast Journalism
Suffolk University
Boston, MA
05.2020
Skills
Customer Service
Logistics
Relationship management
Multitasking and prioritization
Proficient in Microsoft Office suite, Global Edge and Dayforce