Eber Navarrete Carranza
Lynn
Summary
Accomplished Service & Parts Director at Kelly Automotive Group, recognized for improving operational efficiency and customer satisfaction. Expertise in warranty administration and employee evaluation led to the development of training programs that boosted retention and performance. Strong problem-solving skills and effective vendor relationship management resulted in streamlined workflows and reduced repair turnaround times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service & Parts Director
Kelly Automotive Group
01.2023 - Current
- Established a comprehensive training program for new employees, resulting in improved retention and enhanced performance.
- Sustained high levels of customer satisfaction through rigorous quality control practices in operations.
- Managed warranty claims process efficiently, securing timely reimbursements from manufacturers.
- Fostered strong relationships with vendors and manufacturers to achieve better pricing and consistent supply.
- Regularly evaluated staff performance to pinpoint areas for development and provide necessary coaching.
- Reduced service department repair turnaround times by optimizing workflow processes.
Service Manager
Kelly Automotive Group
01.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Parts Manager
Kelly Automotive Group
06.2014 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Education
Lynn English High School
Lynn, MASkills
- Parts ordering
- Operational efficiency
- Labor management
- Health and safety compliance
- Vehicle diagnostics
- Task delegation
- Facility maintenance
- Warranty administration
- Employee evaluation
- Customer relations
- Forklift operation
- Obsolescence control
- Stock control
- Problem-solving
- Time management
- Customer Service
Certification
Service Manager I & II - NCM Associates
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service & Parts Director
Kelly Automotive Group
01.2023 - Current
Service Manager
Kelly Automotive Group
01.2023 - Current
Parts Manager
Kelly Automotive Group
06.2014 - Current
Lynn English High School
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