Edgar Sabando
Tyngsboro
Summary
Results-driven Parts Sales Manager with proven skills in inventory management, customer service, and sales reporting. Committed to enhancing customer experiences and optimizing supply chain processes for improved operational efficiency.
Overview
19
19
years of professional experience
Work History
Parts Sales Manager
AutoZone
Chelmsford
07.2021 - Current
- Managed parts inventory to ensure availability and accuracy.
- Trained staff on product knowledge and customer service techniques.
- Resolved customer inquiries and complaints effectively and efficiently.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Conducted complimentary battery checks, testing and wiper installations.
- Assisted buyers in selecting appropriate products based on their needs.
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Resolved customer complaints promptly and efficiently.
- Collaborated with other departments to provide optimal customer experience.
- Tracked orders through the supply chain process from purchase order placement until delivery at the store level.
- Implemented promotional initiatives to increase sales volume and boost revenue growth.
- Maintained accurate inventory records and monitored stock levels.
- Prepared quotes for special orders as requested by customers.
- Processed payments from customers and updated financial records accordingly.
- Monitored competitor activities and adjusted pricing accordingly.
- Managed returns of defective or incorrect items according to company policy.
- Generated weekly reports on sales performance for senior management review.
- Performed scheduled inventory audits to to verify accuracy and product availability.
Department Manager
McDonald's
Salem
12.2007 - 07.2021
- Managed daily restaurant operations to ensure efficient service and guest satisfaction.
- Trained and supervised staff on customer service best practices and food safety standards.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Some College (No Degree) - Business Management
Northern Essex Community College
Haverhill, MASkills
- Product knowledge
- Sales reporting
- Inventory management
- Order processing
- Supply chain management
- Customer service
Languages
Spanish
Limited
Timeline
Parts Sales Manager
AutoZone
07.2021 - Current
Department Manager
McDonald's
12.2007 - 07.2021
Some College (No Degree) - Business Management
Northern Essex Community College