EDGARDO LOUCEL
Worcester
Summary
Detail-oriented professional with diverse experience in aviation and customer service management. Expertise in conducting inspections and providing technical support, combined with a background in training and mentoring teams. Dedicated to fostering reliability and professionalism to drive organizational success.
Overview
18
18
years of professional experience
Work History
DOT DELIVERY DRIVER
Mavis
Worcester
04.2025 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Managed timely deliveries to ensure customer satisfaction and service reliability.
- Coordinated with dispatch to adjust delivery schedules, ensuring timely and effective communication.
- Maintained accurate delivery logs to ensure efficient tracking of routes and delivery times.
- Facilitated package unloading for customers, improving overall delivery experience.
- Inspected vehicles daily for safety and proper functioning before each shift.
- Adhered to traffic laws and company policies during all driving activities.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
AUTOMOTIVE ASSISTANT MANAGER
Mavis
Manville
01.2025 - 04.2025
- Communicated effectively with customers regarding service recommendations and appointments.
- Supported inventory management by restocking supplies and tracking parts usage.
- Maintained cleanliness of the workspace to ensure compliance with safety standards.
- Scheduled service appointments using the company's scheduling system efficiently.
- Monitored inventory levels of supplies needed for automotive services such as oil filters, brake pads.
- Communicated with customers to discuss service needs, schedule appointments, answer questions and provide advice on vehicle care.
- Maintained an organized work area for efficient use of time and resources.
- Processed paperwork associated with repairs such as invoices, warranties and estimates.
CABIN CREW INSTRUCTOR
02.2022 - 10.2024
- Delivered comprehensive training to aspiring cabin crew members in safety, customer service, and in-flight procedures.
- Developed and implemented instructional materials aligned with aviation regulations and international standards.
- Conducted practical simulations and assessments to ensure trainee readiness and compliance.
- Mentored and evaluated trainees, providing constructive feedback for improvement and certification readiness.
- Collaborated with aviation authorities to maintain up-to-date training standards.
CABIN CHIEF INSTRUCTOR
01.2019 - 02.2023
- Supervised and led a team of cabin crew members, ensuring the highest levels of safety and customer service during flights.
- Provided in-depth training and mentorship to new cabin crew members, covering emergency procedures, customer interaction, and safety protocols.
- Managed flight cabin operations, ensuring compliance with aviation regulations and company policies.
- Coordinated emergency drills and training exercises to maintain crew preparedness for in-flight emergencies.
- Supported flight management in ensuring smooth operations and resolving any in-flight issues.
HP SMARTFRIEND TECH SUPPORT AGENT
01.2018 - 11.2018
- Delivered technical support to HP customers, resolving hardware and software issues via phone and chat.
- Assisted customers with step-by-step troubleshooting procedures, ensuring clear understanding and effective issue resolution.
- Maintained high customer satisfaction levels by delivering efficient and accurate solutions.
- Logged customer interactions and troubleshooting steps in CRM system for follow-up and quality assurance.
- Stayed up-to-date with HP products updates and support processes to provide the best service to clients.
FLIGHT ATTENDANT
12.2014 - 01.2017
- Ensured passenger safety and comfort during flights, fostering a welcoming environment.
- Delivered pre-flight safety demonstrations and provided guidance on safety equipment, enhancing passenger awareness.
- Provided high-level customer service by addressing passenger needs and concerns.
- Coordinated in-flight services, including food and beverage distribution, maintaining timely and efficient operations for optimal passenger experience.
- Responded to emergency situations, following established protocols to maintain passenger safety.
MANAGER, ACCOUNT OPERATIONS
Sykes El Salvador
San Salvador
02.2008 - 05.2014
- Led and managed a team of supervisors in charge of customer support and sales operations, ensuring high-quality service delivery.
- Developed and implemented operational strategies to enhance productivity and customer satisfaction.
- Oversaw performance metrics and ensured team compliance with company policies and client expectations.
- Conducted training, coaching, and performance evaluations to improve team capabilities.
- Worked closely with upper management to drive operational improvements and meet company objectives.
Education
Commercial Pilot - Aviation
Centro De Adiestramiento Aereo Avanzado
El Salvador 10-2016
BA - Industrial Engineering
UNIVERSIDAD TECNOLOGICA DE EL SALVADOR
01-2013
Skills
- Spanish native speaker
- Leadership and team building
- Project and people management
- Data analysis
- Customer relationship management
- Training development
- Safety compliance
- Team leadership
Languages
Spanish
Native/ Bilingual
Timeline
DOT DELIVERY DRIVER
Mavis
04.2025 - Current
AUTOMOTIVE ASSISTANT MANAGER
Mavis
01.2025 - 04.2025
CABIN CREW INSTRUCTOR
02.2022 - 10.2024
CABIN CHIEF INSTRUCTOR
01.2019 - 02.2023
HP SMARTFRIEND TECH SUPPORT AGENT
01.2018 - 11.2018
FLIGHT ATTENDANT
12.2014 - 01.2017
MANAGER, ACCOUNT OPERATIONS
Sykes El Salvador
02.2008 - 05.2014
Commercial Pilot - Aviation
Centro De Adiestramiento Aereo Avanzado
BA - Industrial Engineering
UNIVERSIDAD TECNOLOGICA DE EL SALVADOR