Edith Agumanu
Lynn
Summary
Dynamic sales manager with a proven track record at DIGITAL BANANAS TECH, adept in client retention and problem-solving. Skilled in developing sales strategies that enhance customer satisfaction and drive revenue growth. Expert in coaching techniques and communication, fostering strong relationships that lead to successful outcomes.
Overview
17
17
years of professional experience
Work History
Individual Support Specialist
Cooperative For Human Services
Malden
03.2025 - Current
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Taught basic life skills such as cooking, cleaning, budgeting and shopping.
- Maintained detailed records of services performed on clients.
- Collaborated with family members, teachers and other professionals to create individualized care plans.
- Implemented behavior management techniques to improve behaviors.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients in developing daily living, communication and social skills.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged clients to develop independence and self-advocacy skills.
- Maintained clean and well-organized environment for client happiness and safety.
Volunteer
Dr. Annette Okereke
Lynn
02.2022 - 06.2024
- Prepared meals according to dietary needs and preferences of each individual client.
- Assisted with activities of daily living such as bathing, dressing, and grooming.
- Provided companionship and emotional support to elderly individuals.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Developed positive relationships with family members of elderly clients.
- Observed changes in health condition or behavior of elderly clients and reported any concerns to appropriate personnel.
- Encouraged independence by helping seniors complete tasks on their own whenever possible.
Sales Manager
DIGITAL BANANAS TECH
04.2017 - 01.2021
- Led a successful sales team by providing motivational coaching and performance-based incentives to keep all hands on deck.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Analyzed sales data to identify opportunities for improvement, and implemented targeted action plans accordingly.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Managed the sales pipeline effectively by prioritizing high-potential prospects, while keeping track of potential opportunities at various stages of development.
- Enhanced overall market share within the assigned region by strategically expanding the product range offered.
- Managed approximately 100 incoming calls, emails, and faxes per day from customers.
- Introduced new sales techniques and tools, resulting in increased efficiency and productivity among team members.
- Developed customized solutions based on client needs, resulting in increased customer satisfaction and loyalty.
- Established successful account relationships by building rapport and maintaining consistent communication.
Business Sales Manager
HORIZON EMPIRE
01.2011 - 11.2016
- Serve as a key member of the executive team charged with formulating strategic direction and devising business development initiative consistent with overall strategy
- Traveled nationally to identify new business opportunities and effectively managed a territory spanning across Nigeria and the International space
- Planned and executed sales & marketing strategies alongside events including trade fair and conferences with large participants in attendant
- Cultivated business partnerships, built a successful channel and created new sales opportunities in six new regions
- Present quarterly findings to Board of Directors including goal roadmaps
- Managed new and existing clients including complex negotiations and liaising with legal counsel as needed
- Strategically managed revenue generation endeavors, including the development of forecasts, divisional pipeline strategies and quarterly shareholder reports
- Built and managed a business development team to enhance and refine customer relationships and satisfaction
- Collaborate with advertising company to build a new website, marketing materials and sales strategy resulting in increased brand awareness and sales
Consumer Marketing
ZENITH BANK
03.2008 - 05.2010
- Generate new deposits by developing relationships with new and existing customers through individual and corporate account management
- Forecasted and reviewed existing client contracts and created comprehensive reports for each customer on a quarterly and annual basis
- Regularly research and created new customers in order to generate increased cash deposits
- Managed approximately 50 business accounts 5which i introduced to the company with over fifty million naira opening (#50,000,000.00) account balance opening.
- Convert all prospect to bank customers thereby developing good business to the bank
- Generate update and feedback from each customer and relate back to the bank
- Leverage finely honed communication and negotiations skills to foster new relationships
- Initiate new business transaction with the existing customer base
Education
Bachelor of Science - BIOCHEMISTRY
Obafemi Awolowo University
Ile Ife, Osun State, Nigeria01.2006
SECONDARY SCHOOL CERTIFICATE -
Emekuku Girls College
Owerri, Imo State,Nigeria01.1996
Skills
- Customer relationship management
- Problem solving
- Team leadership
- Client retention
- Negotiation skills
- Coaching techniques
- Communication skills
- Care plan development
- Documenting services
- Sales strategy
Hobbies and Interests
Researching, Public Speaking, Reading
Accomplishments
- Improved customer service and customer satisfaction increased by75%
- 45% uplift in sales and a 60% decrease in customer support calls
- Advertising costs decreased by100%
- Successful delivery of a global service, through online training option, an increase of online customers from0% to 80%
- Created a company-wide, comprehensive training program for all sales team members.
- Supervised team of 105 staff members.
- Promoted to Regional Sales Manager after 6 years successful years in the sales department.
Affiliations
Closed sales deals for free for a business owner ( Progress healthcare LLC) in Lynn MA.
Motivational and public speaker at different occasions to International business women online.
Languages
English
Professional
Yoruba
Professional
Igbo
Professional
Timeline
Individual Support Specialist
Cooperative For Human Services
03.2025 - Current
Volunteer
Dr. Annette Okereke
02.2022 - 06.2024
Sales Manager
DIGITAL BANANAS TECH
04.2017 - 01.2021
Business Sales Manager
HORIZON EMPIRE
01.2011 - 11.2016
Consumer Marketing
ZENITH BANK
03.2008 - 05.2010
Bachelor of Science - BIOCHEMISTRY
Obafemi Awolowo University
SECONDARY SCHOOL CERTIFICATE -
Emekuku Girls College
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