Edmunda Castellon
Miami
Summary
Dynamic hospitality professional with extensive experience at The Ritz-Carlton, excelling in luxury dining and team leadership. Proven track record in enhancing guest satisfaction through exceptional service and effective conflict resolution. Skilled in inventory management and staff training, consistently maintaining high standards in health and safety compliance.
Overview
24
24
years of professional experience
Work History
Server
The Ritz-Carlton
Miami
01.2015 - Current
- Provide exceptional service to guests in a luxury dining environment.
- Take orders, communicate with kitchen staff, and ensure timely food delivery.
- Maintain a clean, organized dining area while adhering to health and safety regulations.
- Address guest concerns promptly to ensure a memorable dining experience.
Cioppino Restaurant Manager
The Ritz-Carlton
Miami
01.2011 - 01.2015
- Managed day-to-day restaurant operations, ensuring seamless service and guest satisfaction.
- Led and trained staff to maintain Ritz-Carlton's high service standards.
- Oversaw compliance with health and safety regulations.
- Collaborated with culinary and management teams to enhance the dining experience.
In-Room Dining Manager
Ritz-Carlton Key Biscayne
Key Biscayne
01.2010 - 01.2011
- Supervised all aspects of in-room dining operations, ensuring timely and high-quality service.
- Managed staff, scheduling, and daily operations to enhance efficiency.
- Resolved guest concerns and collaborated with hotel departments to improve service.
Dune Restaurant Supervisor
Ritz-Carlton Key Biscayne
Key Biscayne
01.2008 - 01.2010
- Led restaurant team, ensuring a smooth dining experience for guests.
- Managed staff schedules, service quality, and guest relations.
- Maintained a safe and clean environment while adhering to company standards.
Bartender
The Ritz-Carlton
Miami
01.2007 - 01.2008
- Crafted high-quality cocktails and beverages for guests.
- Provided personalized recommendations and created an engaging bar experience.
- Maintained inventory, cleanliness, and adherence to alcohol regulations.
Server
The Ritz-Carlton
Miami
01.2002 - 01.2006
- Greeted guests, took orders, and ensured exceptional service.
- Coordinated with kitchen staff to deliver food promptly.
- Handled payments, table settings, and dining area upkeep.
Food Runner
The Ritz-Carlton
Miami
01.2001 - 01.2002
- Delivered food orders efficiently from the kitchen to guests.
- Assisted waitstaff and bartenders with service and table setup.
Education
High School Diploma -
Miami High School
Miami06-1999
Skills
- Luxury Hospitality & Fine Dining
- Restaurant & Bar Operations
- Customer Service Excellence
- Staff Training & Leadership
- Menu & Beverage Knowledge
- Inventory & Cost Management
- Health & Safety Compliance
- Conflict Resolution
- Conflict resolution
- Team leadership
- Customer service
- Menu knowledge
- Table management
- Food delivery
- Order taking
- Problem solving
- Attention to detail
- Communication skills
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Server
The Ritz-Carlton
01.2015 - Current
Cioppino Restaurant Manager
The Ritz-Carlton
01.2011 - 01.2015
In-Room Dining Manager
Ritz-Carlton Key Biscayne
01.2010 - 01.2011
Dune Restaurant Supervisor
Ritz-Carlton Key Biscayne
01.2008 - 01.2010
Bartender
The Ritz-Carlton
01.2007 - 01.2008
Server
The Ritz-Carlton
01.2002 - 01.2006
Food Runner
The Ritz-Carlton
01.2001 - 01.2002
High School Diploma -
Miami High School
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