Summary
Overview
Work History
Education
Skills
Certification
Timeline
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EDO QASIM

Quincy

Summary

Dynamic and detail-oriented professional with experience at JetBlue as a Maintenance Technician Intern. Proven mechanical aptitude and strong time management skills, successfully conducting routine maintenance and enhancing operational efficiency. Recognized for exceptional teamwork and documentation practices, ensuring safety protocols are met while exceeding performance expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Maintenace Technician Internship

JetBlue
Boston
03.2022 - 07.2025
  • Conducted routine maintenance on aircraft systems and components.
  • Replaced defective components or parts as needed.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Filled out work orders, repair logs and maintenance plans to document work completed.

Ticketing Agent

DELTA AIRLINE
01.2018 - 01.2021
  • Worked diligently to resolve booking, fare and regulations issues assisting passengers and travel agents during peak season
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
  • Updated schedule monitors, information boards and used PA system to convey current information to customers
  • Utilized computerized systems to check flight schedules, seat availability, and process payments
  • Trained new agents in company policies, procedures, and customer service protocols, ensuring consistency and operational excellence.
  • Directed passengers through Customs, Immigration, and Quarantine, as required

Travel Consultant

GRAND CIRCLE TRAVEL
01.2018 - 01.2020
  • Trained 2 new staff members and administrative support on customer service, recordkeeping and travel planning procedures
  • Made reservations for planned travel, including hotels and airlines
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Attended conferences to maintain familiarity with tourism trends
  • Exceeded the revenue and profit targets
  • Advising customers on Travel arrangements such as visas and passports

Passenger Service Agent

Deutsch Lufthansa AG/Swiss Airline
01.2015 - 01.2018
  • Processed rebooking and made alterations to travel itineraries, at times to and from other airlines
  • Capable of aptly assessing and adjusting to crisis or stressful situations, often a result of cancellations, delays or other operational inconveniences
  • Issued boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Managed passenger baggage processing including handling and fee calculation if applicable
  • Operated equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software

Education

Associate of Science - Aviation Management

Cape Cod Community College
West Barnstable, MA
06-2024

Skills

  • Mechanical aptitude
  • Documentation and reporting
  • Time management
  • Team collaboration
  • Attention to detail
  • Safety protocols

Certification

  • FAA Powerplant License – October 2024
  • FAA Airframe License – June 2024

Timeline

Maintenace Technician Internship

JetBlue
03.2022 - 07.2025

Ticketing Agent

DELTA AIRLINE
01.2018 - 01.2021

Travel Consultant

GRAND CIRCLE TRAVEL
01.2018 - 01.2020

Passenger Service Agent

Deutsch Lufthansa AG/Swiss Airline
01.2015 - 01.2018

Associate of Science - Aviation Management

Cape Cod Community College

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EDO QASIM