Eduardo Cruz
East Boston
Summary
Dynamic Assistant Store Manager at Stop & Shop with a proven track record in inventory management and exceptional customer service. Expert in staff training and regulatory compliance, fostering a safe and efficient work environment. Successfully enhanced sales performance through strategic team delegation and operational planning, ensuring high levels of customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Stop & Shop
Boston
04.2007 - 06.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained a safe working environment by enforcing safety regulations.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated work to staff, setting priorities and goals.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
HVAC - Heating, Ventilation, Airconditioning, And Cooling
ITT Technical Institute
Woburn, MA05-1991
Skills
- Inventory management and sales monitoring
- Staff scheduling and employee training
- Customer service excellence
- Regulatory compliance
- Safety regulations
- Incident investigation
- Time management
- Safety management systems
- Hazardous materials handling
- Workplace inspection
- Hazardous materials management
- Safety inspections
- Health education
- OSHA compliance
- Safety audits
- Safety training
- Accident reduction planning
Affiliations
I am a happy owner of a 3 year old Boston Terrier, and love taking care of him. I also enjoy going to the gym and staying in shape.
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Store Manager
Stop & Shop
04.2007 - 06.2021
HVAC - Heating, Ventilation, Airconditioning, And Cooling
ITT Technical Institute
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