Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Parts Professional
Ira Toyota of Danvers
Danvers
07.2025 - Current
Assisted customers in identifying and ordering automotive parts.
Processed incoming parts shipments and organized inventory on shelves.
Maintained accurate records of parts transactions and inventory levels.
Collaborated with technicians to source required parts for vehicle repairs.
Communicated with suppliers to ensure timely delivery of automotive components.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
Helped customers diagnose issues and locate replacement parts.
Managed multiple tasks simultaneously while meeting tight deadlines.
Analyzed data trends in order to identify opportunities for improvement in operations processes.
Store Manager
AutoZone
Lynn
06.2023 - 07.2025
Managed daily store operations and ensured compliance with company policies.
Trained and supervised staff in customer service and product knowledge.
Oversaw inventory management, including stock levels and product placement.
Developed promotional displays to enhance product visibility and sales.
Facilitated employee scheduling to meet store needs and customer demand.
Resolved customer inquiries and complaints to maintain satisfaction levels.
Recruited, trained and supervised new employees.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed daily banking activities such as deposits and withdrawals.
Monitored inventory levels and placed orders to restock shelves.
Maintained accurate records of employee performance reviews.
Established store tactics and strategies to achieve operational performance and sales goals.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Ground Operations Agent
JetBlue
Boston
04.2021 - 06.2023
Coordinated aircraft ground handling activities during arrivals and departures.
Ensured compliance with safety regulations and procedures at all times.
Managed passenger boarding processes to maintain efficient workflow.
Monitored luggage loading and unloading for accuracy and safety.
Maintained operations compliance with FAA, TSA and airport regulations.
Protected team members and other staff from harm with diligent enforcement of safety and security measures.
Inspected aircraft interiors prior to departure for cleanliness and functionality of onboard amenities.
Maintained communication with crew members, customers and other ground staff to ensure smooth operations.
Managed ground operations activities such as fueling, catering, deicing, marshalling and pushback operations for departing flights.