EDWARD C. YOW
Rutland
Summary
Over 20 years of achievement in Facilities Management Managerial/Supervisory responsibility Experienced in specialized areas of: Facilities Maintenance Security & Telephone Systems Budget Development & Admin. Multi-site Facilities Staff Management/Scheduling Project Management & Coordination Vendor & Sub-Contractor Relations Policies & Procedures Landlord/Tenant Relations Vendor Contracts Strong leadership, interpersonal & communication skills–relate well to all levels Consistent record of meeting project deadlines; works well under pressure Experienced in a variety of Building Trades: Blueprint Reading Lighting & Electrical Roofing Plumbing Landscaping Flooring HVAC Waste Water & Purified Water Proven organization, troubleshooting & problem-solving abilities; detail-oriented A personable, dependable, collaborative and highly productive professional with a positive attitude and strong personal work ethic
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
CBRE
04.2018 - 02.2025
- Annual Operation maintenance budget 8 Million Dollars
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed 2-Million square feet office, laboratory & Vivarium Space
Lead Technician
C&W SERVICES/IPSEN
06.2016 - 04.2018
- Oversee Facilities Management at the site level, including:
- Maintenance & repair
- Site evaluations/audits
- Budget administration
- Customer relations
- Work scheduling & standards
- Inventory control/equipment usage
- Employee evaluations
- Troubleshooting/problem-solving
- Manage and supervise site staff and subcontractors
- Ensure policies and procedures and strategic direction are followed
- Planned, scheduled, and delegated daily work to team of employees.
- Adhered to established policies and standards to safely complete projects.
Assistant Facility Manager/Building Engineer
AMAZON ROBOTICS/EMCOR
01.2015 - 01.2016
- Monitored and ensured systems were operating correctly and efficiently for 22 thousand square foot building and 25 thousand satellite office including:
- Electrical, mechanical, elevator, fire, plumbing, heating, AC systems
- Managed/prioritized maintenance/repair including work with outsourced vendors
- Communicated with Facility Manager regarding emerging maintenance issues in a timely manner to resolve deficiencies
- Established and maintained positive relationships with vendors, contractors, engineers, employees and volunteers
- Managed contractors and ensured work completion met safety guidelines
Contract Facilities Manager Assistant
AVEO ONCOLOGY
01.2014 - 01.2015
- Managed overall facility maintenance for 50 thousand square foot building
- Managed Siemens Building Management System which monitors Building HVAC, Animal Facility, Wastewater System, RODI System
- Coordinated cleaning and various facility services provided by outside vendors
- Oversaw mechanical systems in offices, labs, penthouse (humidifiers, air compressors, vacuum systems, emergency generator systems)
- Managed BioWaste and WasteWater operations
- Managed shipping and receiving activity
- Oversaw laboratory equipment including monitoring and changing gas cylinders for CO2 and LN2 and repairs
- Responded to equipment alarms 24/7, making facility safe, resolving alarmed condition if possible and coordinating with outside vendors for other services
Home Improvement Contractor Residential & Small Commercial Owner/Operator
UNITED CARPENTRY & PAINTING
01.2009 - 01.2014
- Personally managed a variety of on-going services, including:
- Carpentry
- Drywall Installation
- Exterior
- Remodeling
- Painting
- Deck Installations
Assistant Facility Manager
SYNTA PHARMACEUTICALS, INC.
01.2004 - 01.2009
- Managed 136 thousand square foot multi-site facility of office and lab space
- Oversaw 3-5 full-time, temporary and new employee training
- Assisted Senior Facility Manager/Director with laboratory & office remodeling
- Acted as General Supervisor of renovations
- Managed Northern Telecommunications telephone system, Keri Facility Security System and Avaya voicemail system
- Maintained good landlord/tenant relationships; verified vendor insurance
- Served as safety team point person to ensure buildings are evacuated
- Utilized management system: Track-IT
- Reduced costs and labor by implementing new gas distribution system
Facility Maintenance Supervisor
FOCAL INC. / GENZYME
01.1998 - 01.2003
- Managed overall upkeep and maintenance for a 54 thousand foot building:
- Oversaw facility planning and contract negotiations
- Successfully passed two FDA Audits
- Responsible for transitional management of Logistics systems, BPICS, FedEx shipping system, Macola tracking system
Education
Telecommunications Administration
NORTHEASTERN UNIVERSITY
Westboro, Massachusetts01.1989
HVAC/Refrigeration Technology Program
ASSOCIATED TECHNICAL INSTITUTE
Woburn, Massachusetts01.1990
Skills
- Microsoft Office Suite, Internet applications
- Operations management
- Problem-solving
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Management
- Operations oversight
- Maintaining compliance
Certification
- DOT Certification ('08)
- Office Ergonomics ('09)
- Middlesex Gasses & Technologies, Safe Handling & Use of Specialty Gases ('08)
- Fire Extinguisher Safety ('08)
- Blood Borne Pathogens Training ('08)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
CBRE
04.2018 - 02.2025
Lead Technician
C&W SERVICES/IPSEN
06.2016 - 04.2018
Assistant Facility Manager/Building Engineer
AMAZON ROBOTICS/EMCOR
01.2015 - 01.2016
Contract Facilities Manager Assistant
AVEO ONCOLOGY
01.2014 - 01.2015
Home Improvement Contractor Residential & Small Commercial Owner/Operator
UNITED CARPENTRY & PAINTING
01.2009 - 01.2014
Assistant Facility Manager
SYNTA PHARMACEUTICALS, INC.
01.2004 - 01.2009
Facility Maintenance Supervisor
FOCAL INC. / GENZYME
01.1998 - 01.2003
HVAC/Refrigeration Technology Program
ASSOCIATED TECHNICAL INSTITUTE
Telecommunications Administration
NORTHEASTERN UNIVERSITY
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