Open To Work
Edward Fletcher
Samsung
Webster
1
Certification
29
Years of experience
Accomplished District Manager and Operations Manager with a proven track record of exceeding P&L sales and profit goals, complemented by expertise in inventory control, strategic planning, and talent development. Demonstrates keen analytical ability to organize objectives and assess performance, identifying opportunities that drive significant contributions to organizational success. Strong relationships with internal and external stakeholders are cultivated to achieve established goals, ensuring a commitment to excellence and long-term corporate prosperity. Proficient in multi-unit management, with a robust background in field sales that consistently drives revenue growth and enhances team performance in dynamic market environments.
Work History
Field Sales Manager/Territory Manager
2 Years 7 Months- I am currently maximizing Samsung's market position, product penetration, and profitability in my assigned territory. I am leading and motivating my field sales team to realize their full potential, driving sales, and increasing brand awareness. By fostering a positive consumer experience, I am driving favorable retail excellence. I am utilizing my problem-solving skills and analytical abilities to identify and address challenges, ensuring optimal performance.
- Strategic Leadership: Providing strategic direction and guidance to the stores in my territory, ensuring alignment with company goals and objectives.
- Financial Performance: Analyzing and driving financial performance, including KPI management and sales growth.
- Training and Development: Training store teams on new products, services, and sales techniques.
- Merchandise Compliance: Verify and fixed any merchandising issues in locations while training managers to maintain standards.
- Consumer Engagement Events: Demo devices for customers, answer customer questions, overcome customer objections if they have any.
- 78 Locations
District Manager
1 Year 5 Months- As a District Manager at Dunkin' Donuts, I was responsible for overseeing the operations and performance of multiple store locations within a designated district. Throughout my tenure as a District Manager, I consistently achieved and surpassed key performance indicators, while fostering a high-performing team and driving customer satisfaction. My key responsibilities included:
- Strategic Leadership: Providing strategic direction and guidance to store managers, ensuring alignment with company goals and objectives.
- Operational Financial Performance: Monitoring and managing the daily operations of each store, including inventory control, payroll, cash handling, shrink control, risk management and compliance with company policies and procedures.
- Recruiting and Hiring: Actively recruited, hired, trained, and developed store managers, co managers, assistant managers, and store employees while fostering a positive work environment and ensuring exceptional customer service.
- Training and developing employees: Increased employee engagement and retention through investment in learning and development opportunities.
- 8 Locations
Store Manager
3 Years 7 Months- Manages the daily operations of store performing such tasks as but not limited to, payroll management, stocking and merchandising sales floor, seasonal sets, hiring, training and development of store associates, shrink control, cash handling, inventory control, customer service, vendor management, following and enforcing company policies and directions.
- Operational Financial Performance: Analyzing and driving financial performance, including P&L management, payroll, sales growth, shrink control, loss prevention, risk management and cost control measures.
- Shrink controls: Conducted regular inventory audits, identified discrepancies, and implemented corrective actions to minimize shrink and loss.
- Recruiting and Hiring: Actively recruited, hired, trained, and developed store managers, assistant managers, and store employees while fostering a positive work environment and ensuring exceptional customer service.
- Staff Training and Development: Hiring, training, and developing store employees, fostering a positive work environment and ensuring exceptional customer service.
Retail Impact Team, Retail Merchandising
2 Years 10 Months- Worked in Walmart and Big Y Stores to merchandise and set planograms as per our client expectations to increase sales and profits. Trained new team members on all aspects of the job.
- Training and developing employees: Increased employee engagement and retention through investment in learning and development opportunities.
- Merchandising: Ensuring each location were planogram compliant and fixed any issues
- Vendor Relations: Building new relationships and continually improving established relationships
- 30 locations
Business Owner
2 Years 10 Months- Started by specializing in repairing and refurbishing broken smart phones and tablets to resell and worked business up to reach a professional level to have direct suppliers to supply all items to sell. I utilized online selling platforms such as eBay, Amazon, Swappa, CellPex to sell merchandise and Craigslist to sell locally.
- Started business with a $25.00 investment and increased monthly sales to $30,000 to $60,000 per month with annual sales of $674,000 by the second year while maintaining a net profit percent of 28% of sales.
- Creating and utilizing custom Excel sheets to track Purchasing, Profit/Loss, Sales, Marketing, and Expenses
- Trouble shooting then repaired software and hardware issues for Apple, Android devices
- Upgrading hardware and software on all platforms
- Tech Support for customers via in person, phone and email
- Excellent Customer Service resolving any complaints or concerns and maintain a top rated seller on eBay
Store Manager
1 Year- Manages the daily operations of store performing such tasks as but not limited to, payroll management, stocking and merchandising sales floor, seasonal sets, hiring, training and development of store associates, shrink control, cash handling, inventory control, customer service, vendor management, following and enforcing company policies and directions.
- Operational Financial Performance: Analyzing and driving financial performance, including P&L management, payroll, sales growth, shrink control, loss prevention, risk management and cost control.
- Shrink controls: Conducted regular inventory audits, identified discrepancies, and implemented corrective actions to minimize shrink and loss.
- Recruiting and Hiring: Actively recruited, hired, trained, and developed assistant managers, and store employees while fostering a positive work environment and ensuring exceptional customer service.
- Training and developing employees: Increased employee engagement and retention through investment in learning and development opportunities.
District Grocery Manager
8 Years 10 Months- Managed budgets and ensured finances were aligned with business strategic goals. Compiled, evaluated, and monitored financial data and trends to identify as well as respond to market changes for thirteen stores. Held responsibility for managing fresh areas, dry grocery, general merchandise receiving areas, food receiving areas, front checkouts, managing inventory levels and merchandise mix, driving marketing processes and initiatives, hiring, training and developing talent, networking and building relationships internally and externally Worked directly with national and local vendors on product mix, cost of goods, delivery, sourcing and setting up new vendors to be able to sell to Walmart. Aided regional manager with setting detailed budgets for sales, profits and expenses for thirteen district stores, as well as oversaw special projects, new store openings, remodeling, and expansions within district.
- Operational Financial Performance: Analyzing and driving financial performance, including P&L management, payroll, sales growth, shrink control, loss prevention, risk management and cost control measures for each location across the district.
- Outside vendor relations: Building new relationships and continually improving established relationships
- Developed and implemented training plans: Developed in depth training plans for the Walmart to use in stores
- Food school trainer: Help food training 3 day course and created the hybrid food school course for Walmart to certify asst mangers, co managers, store managers, regional managers and home office associates
- Recruiting and Hiring: Actively recruited, hired, trained, and developed store managers, co managers, assistant managers, and store employees while fostering a positive work environment and ensuring exceptional customer service. Teams up to 500 per location, including full time, part time, seasonal and temporary employees.
- Training and developing employees: Increased employee engagement and retention through investment in learning and development opportunities.
- Merchandising: Ensuring each location were planogram compliant and displaying the highest margin items to maximize sales and profits
- Shrink controls: Conducted regular inventory audits, identified discrepancies, and implemented corrective actions to minimize shrink and loss.
- Quality Assurance: Ensuring adherence to brand standards, product quality, and food safety regulations through regular audits and inspections
- 13 Locations
Area Manager
4 Years 4 Months- Manages the daily operations of four stores performing such tasks as but not limited to, payroll management, stocking and merchandising sales floor, seasonal sets, hiring, training and development of store associates, shrink control, cash handling, inventory control, customer service, vendor management, following and enforcing company policies and directions.
- Operational Financial Performance: Analyzing and driving financial performance, including P&L management, payroll, sales growth, shrink control, loss prevention, risk management and cost control measures for each location across the district.
- Shrink controls: Conducted regular inventory audits, identified discrepancies, and implemented corrective actions to minimize shrink and loss.
- Recruiting and Hiring: Actively recruited, hired, trained, and developed store managers, assistant managers, and store employees while fostering a positive work environment and ensuring exceptional customer service.
- Training and developing employees: Increased employee engagement and retention through investment in learning and development opportunities.
- Merchandising: Ensuring each location were planogram compliant.
- 4 locations
Education
High School Diploma
Skills
Multi-unit operations leadership
Profit and loss management
Talent acquisition
Improving client satisfaction levels
Vendor engagement and oversight
Project execution management
Operations management
Team coaching
Professional development support
Business development
Hiring
Recruiting
Certification
- Google project manager certificate | Google | January 2026
- Key Skills: Project Planning, Agile/Scrum, Risk Management, Budgeting, Stakeholder Management
Timeline
Field Sales Manager/Territory Manager
Samsung
12.2023 - CurrentRead More
District Manager
Dunkin' Donuts
04.2022 - 09.2023Read More
Store Manager
Dollar Tree
08.2018 - 03.2022Read More
Retail Impact Team, Retail Merchandising
Acosta
10.2015 - 08.2018Read More
Business Owner
Fletcher's Electronics
06.2013 - 04.2016Read More
Store Manager
Fred's Super Store
12.2012 - 12.2013Read More
District Grocery Manager
Walmart
06.2001 - 04.2010Read More
Area Manager
Auto Zone
02.1997 - 06.2001Read More
West Springfield High School
High School Diploma
Read More