Summary
Overview
Work History
Education
Skills
Timeline
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Edward Trzepacz

Westfield

Summary

Dynamic Certified Store Manager with a proven track record at Walgreens Boots Alliance, enhancing store operations and customer satisfaction. Excelled in implementing loss prevention measures and driving sales through strategic marketing, showcasing expertise in operational efficiency and team leadership. Skilled in recruitment and fostering employee engagement, significantly contributing to a positive and productive work environment.

Overview

29
29
years of professional experience

Work History

Certified Store Manager

Walgreens Boots Alliance
03.2010 - Current
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Boosted employee morale with motivational initiatives, team-building activities, and open communication channels.
  • Enhanced store appearance by overseeing regular floor sets , cleaning schedules, and attractive merchandise displays.
  • Assisted in recruiting top talent by conducting interviews, evaluating applicants'' skills, and providing recommendations for hire.
  • Increased store sales by implementing effective marketing strategies and promotional events.
  • Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
  • Monitored competitors'' activities within the market area to stay informed about industry trends that may impact store performance.
  • Implemented new operational processes or systems to improve store efficiency and productivity, adapting quickly to changes in the retail landscape.
  • Collaborated with regional management on the development of targeted sales goals and strategies for success.
  • Improved customer satisfaction through exceptional service, staff training, and efficient complaint resolution.
  • Coordinated special events such as partnering with community centers to drive traffic into the store.
  • Established a positive work environment where employees felt supported and valued in their contributions to the business''s success by celebrating their achievements on a consistent basis .
  • Analyzed sales data to identify trends and opportunities for increased revenue generation.
  • Provided ongoing training for staff members to ensure continued professional growth and improved performance.
  • Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
  • Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.

General Manager of Operations

Blockbuster Video
10.2005 - 03.2010
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives with my leadership team .
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies. This helped to drive key initiatives and drove growth metrics.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Supervised multiple units by utilizing effective communication skills by setting clear and effective expectations.

Multi Site General Manager

Golden Nozzle Car Wash
06.1996 - 10.2005
  • Managed budget implementations, employee reviews, training, and scheduling
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Springfield Technical Community College
Springfield, MA

Skills

  • Leading multiple groups of managers
  • Recruitment and hiring
  • Sales analysis
  • Sales coaching
  • Employee engagement
  • Leading customer service results
  • Multitasking and organization
  • Problem-solving
  • Planning and allocation of merchandise
  • Team leadership
  • Team motivation
  • Retail inventory management
  • Operational efficiency
  • Training and mentoring
  • Goals and performance
  • Leader in protecting company assets
  • Top executor in policy and procedures
  • Planning and execution of team meetings
  • Process improvements
  • Proficient in Microsoft Office

Timeline

Certified Store Manager

Walgreens Boots Alliance
03.2010 - Current

General Manager of Operations

Blockbuster Video
10.2005 - 03.2010

Multi Site General Manager

Golden Nozzle Car Wash
06.1996 - 10.2005

Springfield Technical Community College

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Edward Trzepacz