Edwars Valle
Everett
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
TSO
Homeland Security TSA
Boston, MA
03.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Air Cargo Specialist
Horizon Air Services
Lynnfield, MA
04.2018 - 04.2026
- Coordinated air cargo operations to ensure timely and efficient shipment of goods.
- Managed documentation for import/export compliance and regulatory requirements.
- Analyzed cargo routing to optimize delivery schedules and reduce transit times.
- Developed training materials to enhance team knowledge on air cargo procedures.
- Provided exceptional customer service by promptly addressing concerns and answering questions regarding shipments.
- Assisted in training new hires on company policies, safety regulations, and best practices within the air cargo industry.
Forklift Operator
Forward Air Corp
Boston, MA
07.2012 - 04.2018
- Operated forklifts and material handling equipment to ensure efficient loading and unloading of cargo.
- Conducted routine safety inspections on forklifts, ensuring compliance with safety protocols and regulations.
- Collaborated with team members to optimize warehouse layout for improved workflow and efficiency.
- Trained new operators on safe forklift operation and best practices for material handling.
Education
High School Diploma -
Revere High School
Revere, MA06-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Active listening
- Verbal communication
Languages
Spanish
Native or Bilingual
Timeline
TSO
Homeland Security TSA
03.2026 - Current
Air Cargo Specialist
Horizon Air Services
04.2018 - 04.2026
Forklift Operator
Forward Air Corp
07.2012 - 04.2018
High School Diploma -
Revere High School