Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edwin Disla

Lawrence

Summary

Dynamic professional with a strong background in customer service and staff management at Elixir Hookah Lounge. Proven ability to train and mentor teams, enhance service delivery, and exceed customer expectations. Skilled in decision-making and attention to detail, driving process improvements that elevate operational efficiency.


Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

7
7
years of professional experience

Work History

Supervisor

Elixir Hookah Lounge
03.2021 - Current
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored staff on customer service best practices and product knowledge.
  • Implemented process improvements, enhancing overall efficiency in service delivery.
  • Dedicated customer service professional with a proven track record of exceeding customer expectations and resolving complex issues.

Sales Associate

Expressions Shoe Store
06.2018 - 01.2021
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Assisted in inventory management, ensuring accurate stock levels and product availability.
  • Executed visual merchandising strategies to optimize store presentation and drive sales.
  • Trained new associates on sales techniques and operational procedures for improved performance.
  • Collaborated with team members to meet daily sales targets and maintain store standards.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Lawrence High School
Lawrence, MA
06-2020

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Employee motivation
  • Attention to detail

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Supervisor

Elixir Hookah Lounge
03.2021 - Current

Sales Associate

Expressions Shoe Store
06.2018 - 01.2021

High School Diploma -

Lawrence High School

Similar Profiles

CREATE PROFILE
Edwin Disla