Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Edwin Oquendo

Haverhill

Summary

Dynamic professional with experience as a Residential Counselor at JRI Industries, skilled in crisis intervention and recreational programming. Proven ability to foster therapeutic relationships and implement effective behavioral interventions. Adept at resolving conflicts and enhancing team performance, demonstrating strong adaptability and multicultural sensitivity in diverse environments. Compassionate professional in the field of residential guidance, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, program development, and community building. Excel in empathy, communication, and leadership, ensuring positive outcomes in diverse living environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Residential Counselor

JRI Industries
Tewksbury
06.2023 - Current
  • Educated family members about the importance of following through with treatment plans.
  • Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
  • Implemented behavioral interventions designed to modify or reduce problematic behaviors.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.

Assistant Manager

Walmart
Manchester
02.2016 - 05.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Education

High School Diploma -

Haverhill High School
Haverhill, MA
06-2016

Skills

  • Crisis intervention
  • Recreational programming
  • De-escalation techniques
  • Multicultural sensitivity
  • First Aid & CPR
  • Adaptability and flexibility

Certification

  • CPR Certified

Languages

Spanish
Professional
English
Professional

Affiliations

  • Hiking
  • Playing Basketball, Baseball, Volleyball
  • Reading

Timeline

Residential Counselor

JRI Industries
06.2023 - Current

Assistant Manager

Walmart
02.2016 - 05.2024

High School Diploma -

Haverhill High School

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