Emily Nestor
Danvers
Summary
Results-driven and highly organized manager with extensive experience leading teams, optimizing operations, and delivering exceptional results. Skilled in strategic planning, staff development, and cross-functional collaboration to achieve business goals. Adept at problem-solving, decision-making, and fostering a positive work culture that drives productivity and engagement. Proven track record of managing budgets, improving processes, and maintaining high standards of customer service and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Aquatics Director
Danvers Community YMCA
Danvers, MA
11.2023 - Current
- Directed daily operations of aquatic facility serving over 3000 members and guests
- Supervised, hired, and trained a team of 25 lifeguards and swim instructors
- Ensured compliance with local health regulations
- Managed department budget, overseeing payroll, purchasing, and revenue tracking
- Developed and expanded swim lessons, water fitness classes, and special events
- Implemented emergency action plans and conducted regular safety drills and in-service trainings
- Maintained pool chemistry and coordinated preventative maintenance to ensure safe, high-quality facility standards
- Scheduled staff efficiently to control labor costs while maintaining appropriate coverage
- Addressed member concerns professionally, improving customer satisfaction ratings
- Collaborated with community organizations and schools to promote water safety initiatives
Customer Service Supervisor/ Marketing
FlightLevel Aviation
Danvers, MA
03.2021 - 11.2023
- Supervised daily front-line operations at a high-traffic FBO serving fractional and charter operators including NetJets, PlaneSense, and Flexjet.
- Led and coached a customer service team in delivering high quality, concierge-level support to high net worth and VIP clientele.
- Coordinated aircraft ground handling services including arrivals/departures, fueling, catering, crew support, hangaring, and ground transportation.
- Maintained strict adherence to safety and airport security protocols while ensuring seamless service execution.
- Managed escalated client concerns with discretion and professionalism, preserving long-term client relationships.
- Collaborated with flight crews, dispatch teams, line service technicians, and airport authorities to ensure on-time performance and operational efficiency.
- Contributed to service enhancements that improved client satisfaction and strengthened partnerships with major fractional operators.
- Organized customer profiles, handling all billing information and company expenses
- Cross trained as a Line Service Technician
Dance Instructor/ Social Media Marketing Manager
North Shore Dance Academy
Danvers, MA
09.2018 - Current
- Designed and delivered engaging dance instruction in styles including ballet, jazz, hip-hop, lyrical, tap and adaptive dance.
- Developed age-appropriate lesson plans to improve technique, rhythm, flexibility, and performance skills.
- Choreographed routines for our annual recital
- Assessed student progress and provided constructive feedback to support growth and confidence.
- Fostered a positive, inclusive classroom environment that encouraged creativity and teamwork.
- Managed costume and music selection
- Designed social media content on Canva
- Weekly review of analytics from social media
- Coordinate posts on Instagram and Facebook
- Build and maintain customer relations with students and families
Team Lead
Pleasant Pond
Wenham, MA
06.2017 - Current
- Delivered attentive, high-quality customer service to ensure a safe and positive guest experience.
- Promoted and enforced aquatic safety standards, policies, and emergency procedures to maintain a secure environment.
- Developed and managed employee schedules to ensure adequate staffing and operational efficiency.
- Conducted interviews, participated in hiring decisions, and supported onboarding and training of new team members.
- Reviewed, approved, and submitted employee timecards accurately to the payroll department.
- Maintained compliance with local organizational policies and safety regulations
Education
Bachelor of Business Administration - Business Management
Endicott College
Beverly, MA05-2021
Skills
- Leadership
- Organization
- Time Management
- Decisiveness
- Critical Thinking
- Delegation
- Multitasking
- Active listening
- Collaboration
Accomplishments
- Private Pilot License
- CPR & AED/ First Aid
- Lifeguard Certified
Certification
Private Pilots License
Lifeguard
CPR/AED
First Aid
BLS
O2
Timeline
Aquatics Director
Danvers Community YMCA
11.2023 - Current
Customer Service Supervisor/ Marketing
FlightLevel Aviation
03.2021 - 11.2023
Dance Instructor/ Social Media Marketing Manager
North Shore Dance Academy
09.2018 - Current
Team Lead
Pleasant Pond
06.2017 - Current
Bachelor of Business Administration - Business Management
Endicott College