Elaine Gauthier
ATHOL
Summary
Dedicated and versatile administrative professional with over 20 years of experience supporting offices, teams, and customers in fast-paced environments. Brings strong communication skills, attention to detail, and a collaborative approach to problem-solving. Currently completing a degree while continuing to grow professionally as a lifelong learner with a strong interest in health, technology, and people-centered support.
Overview
25
25
years of professional experience
Work History
Administrative Assistant to the Director
College Counseling Department at Eagle Hill School
Hardwick, MA
07.2019 - Current
- Serve as a primary point of contact for staff, students, and families, producing clear, accurate written and digital correspondence.
- ACT/ SAT Testing Coordinator
- Support meetings by organizing spaces, preparing materials, and documenting notes as needed.
- Maintain calendars for staff meetings, events, and key deadlines.
- Assist with office organization to ensure a professional, welcoming environment and efficient access to supplies.
- Receive, distribute, and track incoming mail and digital communications.
- Order and manage office supplies while adhering to established budgets.
- Promote productivity by coordinating schedules, meetings, and internal communications.
Administrative Assistant to the Principal
Athol-Royalston Middle School
Athol, Massachusetts
08.2016 - 07.2019
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
- Helped maintain office organization for aesthetic appeal and easy access to supplies.
- Welcomed guests, issued passes and took incoming phone calls at reception.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Coordinated logistics for successful conferences, meetings and special events.
- Delivered range of basic and advanced clerical support for daily and special project needs.
Licensed Insurance Agent and Customer Service Rep
Cornerstone Insurance Agency
Athol, MA
12.2000 - 08.2016
- Built trusting relationship with customers to better understand needs.
- Documented, researched and resolved customer service issues.
- Managed customer calls efficiently in fast-paced call center environment.
- Anticipated needs and resolved problems to keep customers happy.
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated across departments to resolve customer-related issues.
- Determined charges for services requested, collected deposits and payments, or arranged for billing.
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Gathered and verified required customer information for tracking purposes.
- Updated records with details of customer interactions and transactions.
- Conferred with customers by telephone or in-person to provide information about products or services.
- Documented all call information according to standard operating policies and procedures.
Education
Associate of Science - Executive Administrative Assistance
Bristol Community College
Fall River, MA06-2027
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Mount Wachusett Community College
Gardner, Maundefined
Fitchburg State
Fitchburg, MADiploma - undefined
Athol High School
ATHOL, MA06.1994
Skills
- Customer Service & Client Support
- Complaint Resolution & Issue Escalation
- Highly Organized & Detail-Oriented
- Clerical & Administrative Support
- Workflow Optimization & Process Support
- Paperwork & Records Processing
- Computer Proficiency (Microsoft Office, Google Workspace)
- Scheduling, Calendar Management & Coordination
Timeline
Administrative Assistant to the Director
College Counseling Department at Eagle Hill School
07.2019 - Current
Administrative Assistant to the Principal
Athol-Royalston Middle School
08.2016 - 07.2019
Licensed Insurance Agent and Customer Service Rep
Cornerstone Insurance Agency
12.2000 - 08.2016
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Mount Wachusett Community College
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Fitchburg State
Diploma - undefined
Athol High School
Associate of Science - Executive Administrative Assistance
Bristol Community College