Elansari Fatimazahra
Boujdour
Summary
Driven hospitality professional with a proven track record in guest relations management and exceptional customer service, honed across roles at 6eme Café and Pizza Hut. Skilled in cash handling and hospitality service expertise, consistently enhancing customer satisfaction and loyalty. Demonstrates a strong work ethic and a commitment to maintaining high cleanliness standards, contributing to quality control and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Server
6eme Café
Manager
La Sari Food
Manager
Chili's Pizza
06.2021 - 09.2024
Cashier
Pizza Hut
07.2016 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
تقني متخصص - Management Hotels
06.2020
Social Psychology
05.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food safety understanding
- Quality Control
- Guest Relations Management
- Order Management
- Food sales and promotion
Languages
English
Intermediate (B1)
German
Beginner (A1)
Arabic
Bilingual or Proficient (C2)
Timeline
Manager - Chili's Pizza
06.2021 - 09.2024
Cashier - Pizza Hut
07.2016 - 09.2020
Server - 6eme Café
Manager - La Sari Food
ISHR - تقني متخصص, Management Hotels
University Kadi Ayad Marrakech - , Social Psychology
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