Eleazer Melendez
Worcester
Summary
I am looking to grow as an employee, But also grow as an independent, self efficient, Smart person that i am. With my knowledge i would like to be part of a company that would take me in as one of their own.
Overview
7
7
years of professional experience
Work History
Digital Shopper
Walmart
10.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Picked items, And also packed orders accordingly .
Store Manager
Boost Mobile
06.2021 - 10.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Key Holder
Shoe Dept. Encore
04.2018 - 06.2021
- Assisted to lead a team of sales associates
- Provided courteous customer service to customers either in the store or over the phone to assist with online orders
- Assisted the General Manager in scheduling, completed quarterly inventories and merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Sales associate
Family Dollar
04.2017 - 04.2018
- Assisted in quarterly inventory counts.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Assisted in training of new employees.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Fitchburg High School
Fitchburg, MA06.2007
Skills
- Bilingual- fluent Spanish speaker
- Order Fulfillment
- Customer Focused
- Organized, dependable, reliable
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Computer Proficiency
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Order Processing
Languages
Spanish
Native or Bilingual
Timeline
Digital Shopper
Walmart
10.2022 - Current
Store Manager
Boost Mobile
06.2021 - 10.2022
Key Holder
Shoe Dept. Encore
04.2018 - 06.2021
Sales associate
Family Dollar
04.2017 - 04.2018
High School Diploma -
Fitchburg High School
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