ELENA COSME
Holyoke,MA
Summary
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Lead Medical Assistant
Yale New Haven Urgent Care
Enfield, CT
10.2025 - Current
- Directed the onboarding and clinical training of new medical assistants to ensure strict adherence to office protocols. This initiative standardized care delivery across the team and significantly reduced errors during patient intake.
Emergency Department Technician
Cooley Dickinson Hospital
Northampton, MA
08.2024 - Current
- Assisted medical staff in delivering patient care and managing emergency situations.
- Monitored vital signs, ensuring accurate documentation and timely reporting to healthcare providers.
Shift Supervisor
Department of Developmental Services
Northampton, MA
09.2024 - 10.2025
- Provide daily supervision and training to Direct Care Worker I staff to ensure advocacy and positive regard for individuals with developmental disabilities.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained and mentored new staff on best practices and organizational protocols.
Emergency Department Technician
Holyoke Medical Center
Holyoke, MA
09.2022 - 08.2024
- Support medical team with patient care, maintain organized medical supplies, facilitate patient transport, assist in emergency procedures, and monitor vital signs.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Answered phones promptly and professionally, directing incoming calls to appropriate staff.
- Responsible for accurate and timely documentation in electronic medical records (EMR) as required.
Medical Assistant
AFC Urgent Care
West Springfield, MA
01.2022 - 08.2022
- Verified patient insurance, demographic information, and health history to maintain accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
PCT ICU-HCVV
Baystate
Springfield, MA
12.2020 - 12.2021
- Responded to emergency and routine pages to evaluate patient needs and assist in the delivery of care.
- Monitored and communicated critical patient information to healthcare staff to optimize treatment planning and care delivery.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Pharmacy Technician
CVS
Holyoke, MA
07.2019 - 12.2020
- Resolved customer inquiries in-person and via telephone, assisting with order placement, system navigation, and item location.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
CNA
Mont Marie Rehabilitation & Healthcare Center
Holyoke, MA
08.2019 - 10.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Responded to call lights promptly and ensured patient safety and comfort by adjusting equipment and bed rails.
- Assisted patients with personal hygiene tasks, including shaving, bathing, and oral care, to promote health and dignity.
Home Health Aide
Victory Home Health Care
Holyoke, MA
06.2017 - 07.2018
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry, linen changes, and floor care to maintain a clean and organized environment for patients.
Education
Bachelors Health Science -
Bay Path University
Longmeadow, MA08.2026
Associate Liberal Arts -
Greenfield Community College
Greenfield, MA05.2025
Medical Assistant Certificate -
Greenfield Community College
Greenfield, MA06.2020
Skills
- HIPAA compliance
- Clinical leadership
- Employee training
- Medical billing and coding
- Medical terminology knowledge
LANGUAGES
ENGLISH
Native or Bilingual
SPANISH
Native or Bilingual
Timeline
Lead Medical Assistant
Yale New Haven Urgent Care
10.2025 - Current
Shift Supervisor
Department of Developmental Services
09.2024 - 10.2025
Emergency Department Technician
Cooley Dickinson Hospital
08.2024 - Current
Emergency Department Technician
Holyoke Medical Center
09.2022 - 08.2024
Medical Assistant
AFC Urgent Care
01.2022 - 08.2022
PCT ICU-HCVV
Baystate
12.2020 - 12.2021
CNA
Mont Marie Rehabilitation & Healthcare Center
08.2019 - 10.2020
Pharmacy Technician
CVS
07.2019 - 12.2020
Home Health Aide
Victory Home Health Care
06.2017 - 07.2018
Bachelors Health Science -
Bay Path University
Associate Liberal Arts -
Greenfield Community College
Medical Assistant Certificate -
Greenfield Community College