ELENA COSME

• Directed the onboarding and clinical training of new medical assistants to ensure strict adherence to office protocols. This initiative standardized care delivery across the team and significantly reduced errors during patient intake.

• Assisted medical staff in delivering patient care and managing emergency situations.
• Monitored vital signs, ensuring accurate documentation and timely reporting to healthcare providers.

• Provide daily supervision and training to Direct Care Worker I staff to ensure advocacy and positive regard for individuals with developmental disabilities.
• Confirmed appointments, communicated with clients, and updated client records.
• Trained and mentored new staff on best practices and organizational protocols.

• Support medical team with patient care, maintain organized medical supplies, facilitate patient transport, assist in emergency procedures, and monitor vital signs.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Answered phones promptly and professionally, directing incoming calls to appropriate staff.
• Responsible for accurate and timely documentation in electronic medical records (EMR) as required.

• Verified patient insurance, demographic information, and health history to maintain accurate records.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Performed medical records management, including filing, organizing and scanning documents.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Responded to emergency and routine pages to evaluate patient needs and assist in the delivery of care.
• Monitored and communicated critical patient information to healthcare staff to optimize treatment planning and care delivery.
• Answered patient assistance calls, assessed needs, and offered qualified support.

• Resolved customer inquiries in-person and via telephone, assisting with order placement, system navigation, and item location.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

• Enhanced patient satisfaction by providing compassionate and attentive care.
• Responded to call lights promptly and ensured patient safety and comfort by adjusting equipment and bed rails.
• Assisted patients with personal hygiene tasks, including shaving, bathing, and oral care, to promote health and dignity.

• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Performed light housekeeping duties including laundry, linen changes, and floor care to maintain a clean and organized environment for patients.

Dean's List

Dean's List