Eleni Sismanis
FRAMINGHAM
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
1990
1990
years of post-secondary education
Work History
Managing Director
Hillers Pizzeria Inc
Hopkinton
03.2018 - 08.2025
- Directed daily operations to ensure efficient restaurant performance.
- Implemented marketing strategies to increase customer engagement.
- Oversaw staffing and training for all team members.
- Managed inventory and supply chain for optimal product availability.
- Analyzed customer feedback to improve service offerings.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Analyzed industry trends to identify opportunities for expanding market share.
- Contributed to profitability through expense control and pricing practices for products and services.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established quality control measures for food preparation standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established performance standards and monitored progress towards achieving them.
Managing Director
Cappys Pizzeria Inc
Waltham
07.2009 - 10.2016
- Directed daily operations to ensure efficient restaurant performance.
- Oversaw staffing and training for all team members.
- Implemented marketing strategies to increase customer engagement.
- Established quality control measures for food preparation standards.
- Fostered a positive work environment to enhance team collaboration.
- Analyzed customer feedback to improve service offerings.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
- Contributed to profitability through expense control and pricing practices for products and services.
- Organized marketing campaigns to promote new products and services offered by the company.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Created strategies for increasing revenue streams by leveraging existing customer relationships.
- Implemented process improvements initiatives across various departments within the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided guidance to team members on project management principles and best practices.
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
Managing Director
Cafe Moca Express inc
Hopkinton
11.2006 - 03.2008
- Directed daily operations to ensure efficient restaurant performance.
- Oversaw staffing and training for all team members.
- Implemented marketing strategies to increase customer engagement.
Next Generations
Early Childhood Education Center
Franklin
03.2006 - 06.2007
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish daily goals.
- Teaching in a positive manner nurturing growth and positive development for children
Education
Holy Name HighSchool
Worcester, MAEarly Childhood Care And Education
Dean College
Skills
- Client relationships
- Operations management
- Team collaboration
- Revenue growth management
- Sales leadership
- Business leadership
- Problem-solving
- Customer service
- Schedule management
- Teamwork and collaboration
- Multitasking Abilities
- Employee relations
- Organizational structuring
- Program administration
- Budget development
- Business planning
- Corporate social responsibility
- Succession planning
- Human resources
- Mentoring and training
- Decision making
- Staff training
- Strategic planning
- Effective communication
- Problem solving
- Process improvement
- Performance evaluation
- Team leadership
- Customer relationship management
- Operational management
- Marketing strategy
Languages
English
Native/ Bilingual
Greek
Native/ Bilingual
Turkish
Limited
Timeline
Managing Director
Hillers Pizzeria Inc
03.2018 - 08.2025
Managing Director
Cappys Pizzeria Inc
07.2009 - 10.2016
Managing Director
Cafe Moca Express inc
11.2006 - 03.2008
Next Generations
Early Childhood Education Center
03.2006 - 06.2007
Holy Name HighSchool
Early Childhood Care And Education
Dean College