TRAVELING
EL HOUSSIN ROUISSI
IT SUPPORT PROFESSIONALE
Casablanca
Summary
To seek and to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
IT SUPPORT AGENT
Anytech365
Casablanca
2019.12 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
IT HELPDESK
MARMIT
2019.04 - 2019.06
- Recycling company
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Consulting with IT managers and other departments as required
IT HELP DESK GWA
2018.07 - 2018.09
- Installing new software and hardware drivers and updating existing ones as needed
- Resolving IT support requests from employees nswering employee questions regarding computer systems
- Logging all service requests and updating tickets as needed
IT Support Specialist
LUIS MASIGNON
Casablancas
2017.08 - 2017.10
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Science Education
IBNO ARABI
Morocco 2014.09 - 2015.07
OFFPT Computer Science Institution - Certified CCNA And Computer Science Diploma
OFPPT
Morocco, Casablancas 2015.10 - 2018.07
Skills
Teamwork
Flexibility
Creativity
Patient support and positioning
IT support
Agent support
Interests
READING
Gaming
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT SUPPORT AGENT
Anytech365
2019.12 - Current
IT HELPDESK
MARMIT
2019.04 - 2019.06
IT HELP DESK GWA
2018.07 - 2018.09
IT Support Specialist
LUIS MASIGNON
2017.08 - 2017.10
OFFPT Computer Science Institution - Certified CCNA And Computer Science Diploma
OFPPT
2015.10 - 2018.07
Bachelor of Science - Science Education
IBNO ARABI
2014.09 - 2015.07