Eli Feliciano
Malden
Summary
Housing Case Manager with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective individualized plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
12
12
years of professional experience
Work History
Housing Case Manager
Assisted Living Program-Justice Resource Institute
08.2023 - Current
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Participated in clinical supervision to maintain professional development.
Linkage to Care Coordinator/Health Navigator
Fenway Health-AIDS Action
05.2022 - 03.2023
- Built strong relationships with clients to deliver emotional support in accessing services.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient care excellence via planning and interpretation of programs.
- Provided transportation and accompaniment to clients during medical and housing appointments.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided assistance completing and processing health insurance.
- Engaged patients in harm reduction strategies and advocacy.
Member Services Manager
Victory Programs-The Boston Living Center
01.2017 - 01.2021
- Provided day-to-day leadership and direction for the Member Services Program ensuring that the services are in compliance with all contractual requirements
- Supervised, directed, trained and evaluated Member Services Program staff
- Managed the timely collection, accuracy and integrity of all data relating to member utilization of programs and services
- Collaborated with nterventiond
- Collaborate with Program Director and Clinical Director on the development of Peer Services policies and procedures
- Developed new and maintained existing service linkages to support the program, including developing relationships with local service providers
- Provided staffing support for all member activities including the meals program, social events and workshops
Risk Reduction Peer Navigator- Mobile Prevention
Victory Programs
01.2015 - 01.2016
- Facilitated groups in the Boston area using the VOICES and Safer Sex Skills Building community-based interventions
- Developed curriculums for health and wellness groups
- Provided navigation services to clients including but not limited to: accompaniment to appointments, made internal and external referrals to health services, medical case management and provided peer support
- Trained and supported new staff and managed scheduling of group coverage
- Conducted outreach and met with community providers in Boston
- Submitted proper reports and documentation as required by funders
- Supervised student from Boston College’s PULSE program, which include but is not limited to: goal setting, weekly supervision, training and professional development
Peer Navigator
Victory Programs -The Boston Living Center
01.2013 - 01.2015
- Collaborated with the case manager to provide peer support and health care system navigation to over 15-20 members each quarter
- Made internal and external supported referrals for members to additional services
- Conducted intake interviews and orientation with new members
- Created and facilitate a bi-monthly Latino Support Group
- Train and support new volunteers and peer leaders
- Accompanied members to appointments as needed
- Conducted outreach to outside agencies
Education
University of Puerto Rico – Aguadilla
Aguadilla, PRHigh School Diploma - undefined
Efrain S. Hidalgo High School
Moca, PR1991
Skills
- Program development experience
- Team Leadership
- Conflict Resolution
- Complaint Resolution
- Product Knowledge
- Proficient in Microsoft Word, Excel, Publisher
- Excellent verbal and written skills
- Strong organizational skills
- Certified Community Health Worker
- Trained in electronic health records
- Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
Housing Case Manager
Assisted Living Program-Justice Resource Institute
08.2023 - Current
Linkage to Care Coordinator/Health Navigator
Fenway Health-AIDS Action
05.2022 - 03.2023
Member Services Manager
Victory Programs-The Boston Living Center
01.2017 - 01.2021
Risk Reduction Peer Navigator- Mobile Prevention
Victory Programs
01.2015 - 01.2016
Peer Navigator
Victory Programs -The Boston Living Center
01.2013 - 01.2015
University of Puerto Rico – Aguadilla
High School Diploma - undefined
Efrain S. Hidalgo High School
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