Elie Felix

I managed large amounts of inbound and outbound calls in a timely manner, i effectively solved customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.

I was Following call center script when handling different topics

Identifying customers’ needs, clarify information, research every issue and providing solutions.

As a barista i was responsible for preparing and serving coffee and other beverages to customers. My duties include working with other Baristas to help take orders, preparing beverages and providing timely service to both hotel and restaurant customers.