Elisabeth Yunga
Boston
Summary
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
3
3
years of professional experience
Work History
Hostess
Davio’s
09.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Server
Friendly's Restaurant
09.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader
Dunkin' Donuts
06.2022 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Student Intern
Cooley Dickinson Hospital
02.2024 - 05.2024
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
Education
High School Diploma -
Northampton High School
380 Elm St, Northampton, MA 01060Bachelor of Science - Biochemistry
University of Massachusetts, Boston
Boston, MA05-2028
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Interactive communication skills
- Complaint handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess
Davio’s
09.2024 - Current
Student Intern
Cooley Dickinson Hospital
02.2024 - 05.2024
Server
Friendly's Restaurant
09.2023 - 08.2024
Shift Leader
Dunkin' Donuts
06.2022 - 08.2024
High School Diploma -
Northampton High School
Bachelor of Science - Biochemistry
University of Massachusetts, Boston
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