Elizabeth Allen
Boston
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSR Clerk
Transcore
12.2024 - Current
- Processed customer toll account transactions, payments, and issue resolution while ensuring compliance.
- Executed administrative tasks including filing, data entry, and mail distribution to support operations.
- Reconciled daily cash transactions as shift closer, preparing deposits for courier pickup.
- Conducted audits of co-workers’ applications and accounts to verify accuracy and adherence to policies.
Substitute Teacher
Kelly Education
01.2022 - 01.2024
- Executed lesson plans while maintaining classroom order and engagement.
- Tracked student progress and performance using Microsoft Excel effectively.
Education Intern
Orlando Museum of Art
05.2023 - 08.2023
- Developed educational resources for art programs, fostering engagement among participants.
- Oversaw preparation of classrooms for Summer Art Camp, optimizing space and resources.
- Researched art topics to assist docents in delivering informed presentations in galleries.
Technical Support Representative
24-7 Intouch
07.2019 - 10.2020
- Provided technical and billing support for a television network.
- Ensured data privacy and managed customer interactions.
Transportation Security Officer
U.S. Department of Homeland Security
05.2016 - 07.2019
- Managed airport operations focused on passenger safety and security compliance.
- Utilized security equipment to identify hazardous items effectively.
- Performed random screenings of airline passengers to maintain high safety standards.
Education
Bachelor of Arts - Anthropology
University of Central FL
FL05.2023
Associate of Arts - Anthropology
Seminole State College of FL
FL07.2018
Skills
- Microsoft Office Suite proficiency
- Analytical skills in data management
- Data protection measures
- Collaborative teamwork
- Strong communication abilities
- Customer relations management
- Administrative operations support
- Documentation accuracy
Certification
- Teaching English as a Foreign Language May 2023– Present, UCF Undergraduate Certification
- Excel Essential Training (Microsoft 365) October 2024– Present, LinkedIn Learning Certification
- Basics of Data Visualisation Analysis October 2024– Present, LinkedIn Learning Certification
Timeline
CSR Clerk
Transcore
12.2024 - Current
Education Intern
Orlando Museum of Art
05.2023 - 08.2023
Substitute Teacher
Kelly Education
01.2022 - 01.2024
Technical Support Representative
24-7 Intouch
07.2019 - 10.2020
Transportation Security Officer
U.S. Department of Homeland Security
05.2016 - 07.2019
Bachelor of Arts - Anthropology
University of Central FL
Associate of Arts - Anthropology
Seminole State College of FL
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