Results-driven professional with extensive experience in educational support and behavioral intervention. Recognized for collaborating with diverse teams to develop impactful student support strategies while maintaining compliance with regulations. Committed to fostering positive environments that promote student success through effective communication and crisis management.
Overview
16
16
years of professional experience
Work History
Behavioral Paraprofessional
Southeastern Regional Vocational Technical High School
Easton
09.2024 - Current
Utilize proactive de-escalation techniques and crisis intervention strategies to safely manage challenging behaviors and maintain a positive learning environment.
Collaborated with Behavior Management Team to assess student needs and develop targeted interventions for effective behavioral support.
Developed and implemented individualized behavioral supports to enhance student outcomes and improve classroom engagement.
Facilitated student academic, social, emotional, and behavioral success through tailored support strategies.
Collaborate effectively with teachers, counselors, administrators, behavior specialists, and related service providers to develop and implement student support strategies.
Submitted referrals to behavior management and administrative teams for assessment and investigation.
Maintain strict compliance with FERPA regulations, district policies, and confidentiality requirements.
Administrative Assistant
Express Employment
Taunton
09.2023 - 09.2025
Coordinated recruitment activities, interviews, and onboarding processes to streamline hiring.
Managed candidate databases and scheduling to optimize recruitment workflow.
Executed thorough background and reference checks to ensure candidate suitability.
Prepared employment documentation and maintained personnel records to ensure compliance and organization.
Assist with compensation and benefits administration.
Administrative Assistant
CMOHS
Taunton
09.2022 - 06.2023
Coordinated executive-level administrative support to facilitate smooth operations.
Maintained confidentiality of records and patient information to ensure compliance and trust.
Verified insurance eligibility and managed electronic records.
Compiled and entered data into organizational databases to enhance data accuracy and accessibility.
Front Office Coordinator
Office of Community Corrections – YMCA
Taunton
10.2018 - 08.2022
Oversaw front office operations, enhancing client interactions and service delivery.
Facilitated communications with courts and probation departments to ensure timely case management.
Prepared reports and legal correspondence.
Organized records, databases, and filing systems for efficient information retrieval.
Customer Service Specialist
Veolia Environmental Services
Bridgewater
02.2010 - 01.2016
Resolved customer concerns and service issues to enhance overall satisfaction.
Managed customer accounts and processed orders to ensure timely fulfillment.
Generated reports to track performance and maintain customer satisfaction levels.
Updated pricing contracts and organized billing records for accuracy.
Education
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MA
08-2014
Skills
Behavioral Support
Client Interaction
Case Documentation
Data management
Database management
Data accuracy
Record management
Report writing
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google sheets
Microsoft Teams
Attention to detail
Customer management
Timeline
Behavioral Paraprofessional
Southeastern Regional Vocational Technical High School