Elizabeth Browne
Burlington,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Cerebral Palsy Of Massachusetts
11.2012 - 10.2013
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored clients respiratory status while on oxygen via nasal cannula and CPAP machine,
- Monitored edema in clients lower extremities,
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Scheduled daily and weekly care hours for client caseload.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Fostered open communication between all parties involved in client's care plan, resulting in cohesive team efforts and improved client outcomes.
Marketing Representative
Huntington Theatre Company
09.2009 - 09.2012
- Promotion of ticket sales and charitable donations, provided seating arrangements to patrons, closed sales, and acquired all billing information
- Consistently exceeded sales goals,
- Assisted sales manager when absent in all clerical duties including data entry of patron information, filing hard copies of patron information
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Managed prospect databases for accuracy and completeness to maintain high-quality outreach efforts that generated positive results.
Call Center/Customer Service Specialist
Geek Choice
01.2008 - 09.2009
- Co-manager of customer relations department
- Handled complex billing inquiries with accuracy and professionalism, reducing errors that could lead to negative customer experiences or lost revenue.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Maintained detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Call Center/Customer Service Specialist
Computer Geeks
04.2006 - 11.2007
- Chief Operator at nation-wide computer repair high-volume call center
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Adhered to strict privacy guidelines when handling sensitive personal data, protecting both clients' information as well as company's reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receptionist
South Bay Veterinary Group
05.2005 - 02.2006
- Scheduled veterinary procedures, filled prescriptions, compiled and organized medical records, and invoiced services and products,
- Assisted financial department in cash, credit card and check balances at end of day, reconciled all credit cards, wrote all deposit slips, and recorded all finances
- Reduced incoming call response time by implementing effective call routing system.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Massachusetts Practical Nurse License # LN89722 -
Quincy College
Quincy, MA06.2012
Skills
- Background in nursing
- Superb interpersonal skills
- Ability to quickly grasp and implement new concepts
- Staff Collaboration
Timeline
Personal Care Assistant
Cerebral Palsy Of Massachusetts
11.2012 - 10.2013
Marketing Representative
Huntington Theatre Company
09.2009 - 09.2012
Call Center/Customer Service Specialist
Geek Choice
01.2008 - 09.2009
Call Center/Customer Service Specialist
Computer Geeks
04.2006 - 11.2007
Receptionist
South Bay Veterinary Group
05.2005 - 02.2006
Massachusetts Practical Nurse License # LN89722 -
Quincy College
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