Elizabeth Harvey

• Conducted comprehensive quality assurance to ensure compliance with regulatory and clinical standards.
• Reviewed nursing documentation for accuracy, completeness, and adherence to regulations.
• Followed CMS guidelines for Medicare and Medicaid to maintain compliance.

• Resolved patient conflicts, actively listening to concerns and finding appropriate middle ground.
• Coordinated, investigated and facilitated resolution of patient concerns during their episode of care
• Advocates for both the patient and the organization. Works to understand and convey the health care team the unique perspective of each individual patient
• Daily rounds on inpatient floors to meet with patients/families to assist with communication issues
• Daily review of at risk patient patients to assure compliance
• Maintained patient complaints and grievances in the Patient Safety Reporting system
• Co Chair of Patient and Family Advisory, Member of HCAHPS, TJC, Workplace Safety, Readmission, Restraint, ED Quality, Grievance and Ethics Committee. Provided reports as directed
• Analyzed data related to patient satisfaction surveys, identifying trends and opportunities for improvement in various aspects of care delivery within the organization.
• Facilitated communication between patients and various departments and staff.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Reimbursements and refunds to patient after investigating loss and theft

Worked in several areas including Medical/Surgical, Behavioral Health, Crisis Assessment, Center for Women and Infants and Quality Healthcare and Patient Safety

• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Audited charts and reviewed clinical documents to verify accuracy.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.