Elizabeth Kidwell
Mashpee
Summary
Driven Shift Leader with a proven track record at Taco Blanco, adept in cash handling and team leadership. Excelled in fostering customer service excellence and enhancing team collaboration. Demonstrated decision-making capabilities and problem-solving skills, significantly improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Receptionist
Falmouth Woman’s Health
Mashpee
10.2024 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Conducted daily audits of charts to ensure accuracy of documentation.
- Compiled and coded patient information or data in appropriate computer system.
- Communicated with patients with compassion while keeping medical information private.
- Set up appointments for physician visits and procedures using calendar software.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
Shift Leader/ Server
Taco Blanco
Falmouth
08.2023 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
- Completed cash and credit card transactions accurately using POS software
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
Hostess
Anejo Mexican Bistro
Falmouth
06.2020 - 08.2023
- Answered customer questions about hours, seating, and menu information
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Cashier
Marshall's
Mashpee
09.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer inquiries
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Assisted customers with returns, refunds and resolving transaction issues
Education
Bachelor Of Applied Science - Exercise And Health Science
University of Massachusetts Boston
Boston, MA04.2024
Bachelor of Applied Arts - Sales And Marketing Education
Framingham State University
Framingham, MALicense - Aesthetician
Spa Tech Institute
Plymouth, MASkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Team Collaboration and Leadership
- Patient care
- Appointment scheduling
- Data entry
- Chart auditing
- Time management
- Attention to detail
- Office organization
- Confidentiality
- Telephone etiquette
- Letter preparation
Timeline
Medical Assistant/Receptionist
Falmouth Woman’s Health
10.2024 - Current
Shift Leader/ Server
Taco Blanco
08.2023 - 10.2024
Hostess
Anejo Mexican Bistro
06.2020 - 08.2023
Cashier
Marshall's
09.2018 - 09.2019
Bachelor Of Applied Science - Exercise And Health Science
University of Massachusetts Boston
Bachelor of Applied Arts - Sales And Marketing Education
Framingham State University
License - Aesthetician
Spa Tech Institute