Elizabeth LE
Worcester,MA
Summary
Highly motivated Service Leader with four years of food service experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
05.2021 - Current
- Trained and supervised team of service staff members
- Resolved customer complaints in professional and timely manner
- Monitored inventory levels and placed orders
- Coordinated with management to maintain streamlined and productive workflow
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings
- Developed customer loyalty programs to increase customer satisfaction
Pharmacy Technician
CVS Pharmacy
02.2022 - 05.2022
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Counseled customers on medications, appropriate dosage and potential side effects.
Front of House Team Member
Chik-Fil-A
12.2020 - 05.2021
- Maintained tidy and organized work area to support cleanliness and quality standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Cashier Supervisor
Cournoyers
06.2020 - 10.2020
- Trained and coached cashier team members on checkout procedures and strategies for customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Restocked and organized merchandise.
Education
MBA - Business
Quinsigamond Community College
Worcester, MA06.2027
High School Diploma -
Worcester Technical High School
Worcester, MA06.2022
Skills
- Guest Satisfaction
- Staff Motivation
- Staff Management
- Time Management
- Hospitality and Accommodation
- Multitasking and Organization
Certification
- ServSafe Certified
- CPR Certified
Timeline
Pharmacy Technician
CVS Pharmacy
02.2022 - 05.2022
Service Manager
Chipotle
05.2021 - Current
Front of House Team Member
Chik-Fil-A
12.2020 - 05.2021
Cashier Supervisor
Cournoyers
06.2020 - 10.2020
MBA - Business
Quinsigamond Community College
High School Diploma -
Worcester Technical High School
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