Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH LOFGREN

Chestnut Hill

Summary

People-driven hospitality professional with 10+ years managing high-volume restaurants and cafes. Passionate about fostering a sense of community, creating environments that prioritize learning and development and identifying high-potential individuals. Thriving in fast-paced, highly collaborative settings and dedicated to cultivating exceptional guest and team experiences

Overview

8
8
years of professional experience

Work History

GENERAL MANAGER

Tatte Café & Bakery
10.2019 - Current
  • Oversee daily operations of a high-volume cafe with annual sales exceeding $6 million
  • Successfully opened the new cafe Tatte Cambridge Crossing in July 2021 as GM and Tatte South End as AGM in November 2019
  • Ensures the café is optimally staffed with individuals that embody Tatte’s values and provide a warm guest experience with great service and cultivate genuine relationships with guests and the local community
  • Leads team members through effective and efficient operational execution, while upholding Tatte brand and visual standards
  • Responsible for the implementation and complete execution of all Company procedures
  • Trained and proficient in all kitchen stations, consistently managing schedules, order fulfillment, and daily prep lists as acting Chef
  • Mentor to Assistant General Managers, Cafe Managers and Sous Chef to nurture professional growth and identify developmental opportunities by conducting weekly 1:1’s to address overarching cafe objectives, deliver constructive feedback, and provide advancement opportunities
  • Manages cafewide staffing requirements for FOH and BOH hourly team and managers, overseeing the recruitment and onboarding process for hourly team members, building and implementing training processes to ensure new team members are set up for success
  • Operates cafe within company-set metrics, delivering feedback and data analysis through weekly P&L reports to managers and chefs to establish periodic and quarterly performance objectives
  • Ensures compliance with all food safety regulations, conducting weekly audits to identify areas for improvement in both FOH and BOH operations - including Ecosure Food Safety Audit and Guest Experience Audit

SERVICE MANAGER

City Winery Boston
10.2017 - 07.2018
  • Successfully opened this location in downtown Boston as Service Manager
  • Helped recruit, train, and supervise all front-of-house personnel, demonstrating adept leadership and organizational skills
  • Ensured daily operational excellence, overall guest satisfaction and management of the FOH team through daily pre-shift trainings to promoting retail wine sales, merchandise, and overall daily expectations
  • Handled scheduling for all FOH team members from Servers, Bartenders, Porters, and Food Runners

Education

Bachelor of Arts - Culinary Arts and Food Service Management

Johnson & Wales University
05.2014

Bachelor of Arts - History

University of Vermont
05.2011

Skills

  • Fosters teamwork to enhance productivity, create strong relationships and leading by example
  • Upholding culture, mission, and values to foster a safe, inclusive environment
  • Hiring, training, and coaching cafe managers for consistency and standards
  • Monitoring payroll and cost balancing
  • Overseeing staffing, scheduling, and recruitment processes
  • Exceptional guest service and cash handling expertise
  • Proficiency with Toast and Aloha software platforms
  • ServSafe Certified, Allergen Certified, and Choke Saver / CPR Certified

Timeline

GENERAL MANAGER

Tatte Café & Bakery
10.2019 - Current

SERVICE MANAGER

City Winery Boston
10.2017 - 07.2018

Bachelor of Arts - History

University of Vermont

Bachelor of Arts - Culinary Arts and Food Service Management

Johnson & Wales University

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ELIZABETH LOFGREN