Elizabeth McDonnell
Lancaster
Summary
I am a hard-driving business leader eager to enter the business and sales of Real Estate. I am looking to expand my knowledge and education in all aspects of Real Estate. Currently, I am a talented Salon Owner, Master Colorist and Stylist with a current Massachusetts cosmetology license and 20 years of experience in the industry. I have extensive knowledge of business management and operations and have owned my company for 16 years. I work well with staff, and trained several new cosmetologists fresh out of school. I managed a team as well as oversee management. I am detail oriented, great at multi-tasking, and hard working. I love what I do. I am an organized salon owner with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in organization.
Overview
20
20
years of professional experience
Work History
Salon Owner/Operator/Master Colorist
Rae+Co Hair Studio LLC
01.2024 - Current
- Manage a rental salon, ensure it operates efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and salon renters
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintain accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Monitor rent collections and resolved tenant disputes quickly and effectively.
- Streamlined communication between tenants and management through the implementation of a centralized online portal.
- Maintained organized records of all tenant interactions, maintenance requests, and lease agreements for easy reference and efficient management.
- Ordered and monitored regular maintenance and necessary repairs on location to protect salon renters, belongings and building.
- Prepared, submitted and acted within property budget to increase profit margin.
- Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
- Maximized property revenue through strategic rent pricing, negotiating lease terms, and managing vacancies.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated effectively with renters, and on-site associates.
- Coordinated appointments to show rental stations and suites
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed annual rent calculations using housing database software.
Owner/Master Stylist
Textures Salon & Spa LLC
01.2006 - 01.2024
- Train new cosmetologists on hair, makeup and skincare products and techniques.
- Trained salon staff in traditional and innovative haircutting and coloring techniques as well as salon management.
- Increased revenue through effective customer service and inventory management.
- Demonstrates thorough knowledge of all salon products and services.
- Evaluates client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Utilizes latest techniques in balayage, highlights and color correction.
- Offers professional cuts, color services and extensions to salon customers.
- Styles hair for customers for special events and occasions.
- Demonstrates thorough knowledge of all salon products and services.
- Attends hair shows, classes and seminars to stay up-to-date on latest trends.
- Educates clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintains regular client list and successfully handled walk-in customers.
- Answers phone calls and emails to schedule client appointments.
- Builds strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Certified Medical Prosthesis Specialist
- Fits, measures and provides units for those suffering from hair loss
- Specializes in trichology
- Created memorable customer experiences
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- In charge of all business bill pay, payroll, and staff paperwork.
- Performs all hiring duties
- Conducts meetings, such as team and one on one meetings for staff and management.
- Holds many certifications including hair extensions, medical prosthesis, keratin treatments, Barbicide sanitation certifications, Covid-19 compliant certifications, HIPAA certification, lash certified for extension applications, master colorist certification.
- Holds best hair salon for 6 consecutive years by RCA
- Compliant with all state employer laws and well rounded in labor laws of Massachusetts.
Salon Owner/Operator
Salon 592
01.2022 - 06.2023
- Built, renovated, and opened a new salon from the ground up
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers, staff and vendors to decrease expenses and increase profit.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Learned and remained updated on statutory requirements and regulations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Stylist
Dellaria Salons
10.2004 - 08.2006
- Attended all training classes provided and required by the company.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Styled and colored hair for clients, while building trusting relationships.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Worked with men, women and children on daily basis.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Mixed pigments and used proper techniques to achieve desired color.
- Counted and documented opening and closing cash amounts daily.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Completed household tasks by assisting with laundry, light housekeeping.
- Participated in team meetings and staff training sessions.
Education
Cosmetology Licensure - Cosmetology
Assabet Valley Regional Technical School
Marlborough, MA10.2004
High School Diploma -
Marlborough High School
Marlborough, MA06.2003
Skills
- Outstanding Customer Service
- Business Operations Knowledge
- Proficient with managing staff
- Detail-Orientated
- Decision-Making
- Excellent Communication
- Organization and Time Management
- Excellent Marketing skills
- Proficient in sales
I love to work out, go out to dinner, have two golden retrievers, and no children. I enjoy boating!
About me:
I am a hard working person with a small family including my husband, two golden retrievers, and two kitties. I have no children. I love boating and snowmobiling.
Timeline
Salon Owner/Operator/Master Colorist
Rae+Co Hair Studio LLC
01.2024 - Current
Salon Owner/Operator
Salon 592
01.2022 - 06.2023
Owner/Master Stylist
Textures Salon & Spa LLC
01.2006 - 01.2024
Stylist
Dellaria Salons
10.2004 - 08.2006
Cosmetology Licensure - Cosmetology
Assabet Valley Regional Technical School
High School Diploma -
Marlborough High School
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