Elizabeth Mesale

Phoenix Communications Inc

Shrewsbury

12.2012 - Current

Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
Analyzed customer data to identify potential opportunities for growth in new markets.
Provided technical support when needed for customers who had questions about products or services.
Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
Maintained accurate records of all customer interactions using CRM software.
Identified areas where processes could be improved within the organization in order to streamline operations.
Created detailed proposals outlining product offerings, pricing models, delivery timelines and payment terms.
Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
Communicated with repeat customers to build long-term relationships.
Supported sales team members to drive growth and development.

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