Elizabeth Morel
Somerset
Summary
Experienced manager with a proven track record in directing and supervising teams of up to 20 employees across multiple locations. Successfully maintained accurate records of employee performance and attendance while ensuring compliance with workplace safety regulations through effective training sessions. Developed strategies that enhanced team productivity and resolved customer complaints efficiently, contributing to overall customer satisfaction. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
23
23
years of professional experience
Work History
Supervisor Customer Service
United States Post Office
Fairhaven
07.2023 - Current
- Directed and supervised team of 20 employees in 2 buildings for daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed strategies to improve team performance and productivity.
- Conducted daily meetings with team members to discuss assignments and expectations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Respond to daily emails with district leaders to ensure compliance to all postal policies.
City Letter Carrier
United States Post Office
East Providence
04.2019 - 07.2023
- Ensured that all safety guidelines were followed during deliveries.
- Collected payments for CODs, stamps, and other services rendered.
- Reported any suspicious activities to supervisors immediately.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Followed through on instructions given by post office management.
- Assisted customers with change of address forms when needed.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Delivered mail and packages to residences and businesses on a daily basis.
- Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
- Used portable electronic scanner to track parcels and record tracking progress.
- Maintained professional and effective public relations with customers and community members.
Pharmacy Technician
Walgreens/ Rite Aid
Swansea
04.2009 - 04.2019
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Managed filing of prescriptions, both electronically and manually.
- Verified accuracy of medication labels before they were dispensed to customers.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Received payment from customers and processed credit card transactions when necessary.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Organized work areas so that everything was easily accessible when needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Bookkeeping Administrative Assistant
CFP Construction
Fall River
01.2004 - 04.2009
- Generated periodic financial reports such as income statements, balance sheets, for review by management team.
- Compiled financial data from various sources to prepare journal entries or other documents in accordance with established accounting principles.
- Managed vendor relations by responding promptly to inquiries regarding payment status or account balances.
- Reconciled bank accounts on a regular basis to detect irregularities or discrepancies in transactions.
- Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
- Verified accuracy of billing data and revised any errors prior to issuing invoices to customers.
- Collaborated with external auditors during annual audit process.
- Performed data entry of financial information into accounting software programs.
- Input weekly payroll information to ensure accurate accounting.
Assistant Manager
Ruby Tuesday
North Dartmouth
06.2002 - 01.2004
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Complete weekly inventory and ordering to ensure necessary items are in stock.
Education
Certificate of Culinary Arts - Culinary Arts
Bristol Community College
Fall River, MA05-2001
High School Diploma -
Joseph Case High SCHOOL
Swansea, MA05-1999
Skills
- Employee training
- Performance evaluation
- Customer service
- Workplace safety
- Conflict resolution
- Scheduling management
- Compliance adherence
- Time management
- Communication skills
- Problem solving
- Verbal and written communication
- Documentation and reporting
- Priority management
Languages
Portuguese
Limited
Timeline
Supervisor Customer Service
United States Post Office
07.2023 - Current
City Letter Carrier
United States Post Office
04.2019 - 07.2023
Pharmacy Technician
Walgreens/ Rite Aid
04.2009 - 04.2019
Bookkeeping Administrative Assistant
CFP Construction
01.2004 - 04.2009
Assistant Manager
Ruby Tuesday
06.2002 - 01.2004
Certificate of Culinary Arts - Culinary Arts
Bristol Community College
High School Diploma -
Joseph Case High SCHOOL