Elizabeth Ortiz
Southbridge
Summary
Strategic Assistant Director with a strong background in staff management and onboarding. Streamlined communication between parents and administrators, enhancing productivity through effective scheduling and document management. Expertise in conflict resolution, client relationship management, and curriculum design supports organizational objectives.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Site Supervisor
You're With Us
Worcester
03.2022 - Current
- Streamlined communication between parents and administrators, improving collaborative quality care.
- Enhanced director productivity by managing schedules, transportation, curriculum, and programming effectively.
- Oversaw onboarding process for new staff to ensure smooth transitions.
- Implemented conflict resolution strategies to address workplace issues effectively.
- Increased workplace efficiency by organizing and maintaining electronic documents.
- Cultivated client relationships by addressing inquiries and resolving issues promptly, ensuring long-term satisfaction.
- Managed incoming calls, directing inquiries to appropriate personnel or providing relevant information.
- Handled confidential information with discretion and tact to maintain professionalism.
Education
High School Diploma -
Holyoke High School
Holyoke, MA06-1996
Skills
- Staff management and onboarding
- Schedule management
- Data management
- Program evaluation
- Curriculum design and program development
- Creative leadership
- Time management and multitasking
- Detail orientation
- Safety awareness
- Problem-solving and conflict resolution
- Active listening and interpersonal skills
Certification
• Disabled Persons Protection Commission Commonwealth of Massachusetts 2025
• CPR/ AED ] American Red Cross 2026
• Seizure Recognition/First Aid Epilepsy Foundation
• Human Rights Officer Commonwealth of Massachusetts 2024
• Swim Safety American Red Cross 2023
• CPR/ AED ] American Red Cross 2026
• Seizure Recognition/First Aid Epilepsy Foundation
• Human Rights Officer Commonwealth of Massachusetts 2024
• Swim Safety American Red Cross 2023
Languages
- English
- Spanish
Timeline
Site Supervisor
You're With Us
03.2022 - Current
High School Diploma -
Holyoke High School